Jordan Bruner
Fort Collins
Summary
Proven professional with extensive experience at Pets Emergency Hospital, adept in document management and delivering exceptional customer service. Leveraged organization skills and a positive, professional demeanor to streamline operations and enhance client satisfaction. Achieved significant improvements in efficiency and customer relations by focusing on strategic problem-solving and attentive service.
Overview
11
11
years of professional experience
Work History
Housekeeper
Self Employed
01.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked client rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for clients.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Operated electronic backpack vacuums and floor sweepers.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
Receptionist
Pets Emergency Hospital
09.2013 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Disinfected patient areas to prevent spread of illness.
- Cleaning up all areas of hospital after an incoming emergency. Including mopping, wiping down walls, cleaning and disinfecting instruments, laundry, reorganizing and restock supplies.
Housekeeping/Janitorial Services
Simply Mindful Cleaning
01.2024 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Checked tools and equipment to prevent accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
Landscaping Worker
Self Employed
05.2020 - Current
- Performed planting, watering, mulching, and edging of lawns.
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed seasonal clean-up tasks to maintain organized outdoor spaces throughout the year.
- Enhanced customer satisfaction by providing timely and efficient landscaping services tailored to individual needs.
- Delivered exceptional results in snow removal operations ensuring clear pathways and safe access during winter months.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Maintained gardening tools by replacing blades and fluids.
Education
High School Diploma -
Aims Community College
Greeley, CO05.2006
Skills
- Organization skills
- Telephone skills
- Document management
- Positive and professional
- Customer service
- Attention to detail
- Punctual and reliable
Timeline
Housekeeper
Self Employed
01.2024 - Current
Housekeeping/Janitorial Services
Simply Mindful Cleaning
01.2024 - Current
Landscaping Worker
Self Employed
05.2020 - Current
Receptionist
Pets Emergency Hospital
09.2013 - 12.2018
High School Diploma -
Aims Community College
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