Jordan Boe
Castle Rock
Summary
I'm an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I'm proficient in using independent decision-making skills and sound judgment to positively impact company success. I'm dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
I've heard, "A leader is one who knows the way, goes the way, and shows the way". I pride myself in being a great team member who values leadership because everything rises and falls on leadership. I also value being coached by individuals who are considered the best in their industry, gaining their knowledge, and learning from their successes. A rising tide raises all ships.
Overview
19
19
years of professional experience
Work History
General Manager
IFly Indoor Skydiving
05.2021 - Current
- Engaged with customers to gather feedback for improving service quality and experience.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Traveled and supported operations on site at multiple locations nationwide.
Instructor Trainer
IFly Indoor Skydiving
06.2017 - Current
- Provided coaching and mentoring to employees to sustain highest levels of safety for customers.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Collaborated with management to align training initiatives with organizational goals and standards.
Maintenance, Build and Commissioning
IFly Indoor Skydiving
09.2014 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Oversaw maintenance operations, ensuring compliance with safety regulations and industry standards.
- Developed and implemented preventive maintenance programs to enhance equipment reliability and longevity.
- Collaborated with cross-functional teams to support facility upgrades, integrating new technologies for efficiency gains.
- Conducted regular inspections, ensuring adherence to operational protocols and identifying areas for process improvement.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
Instructor
IFly Indoor Skydiving
04.2014 - Current
- Ensured compliance with safety protocols and guidelines during training sessions for optimal participant experience.
- Developed tailored lesson plans to accommodate varying skill levels and learning styles among students.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student attendance by developing engaging lesson plans and events that catered to various learning styles.
Account Manager
Chemstation of the Rockies
10.2012 - 02.2014
- Developed strategic account plans to enhance client relationships and business growth.
- Led cross-functional teams to drive process improvements and increase operational efficiency.
- Implemented customer feedback mechanisms to refine service delivery and satisfaction levels.
- Managed key accounts, ensuring consistent communication and alignment with client objectives.
- Achieved Top 30 Salesman in USA three consecutive months in a row.
General Manager
Car Wash Express
02.2007 - 04.2012
- Assisted in daily operations and management tasks to support team efficiency.
- Participated in team meetings to understand strategic goals and operational priorities.
- Implementation of sales strategy led to location moving from non-profitable to profitable in 9 months.
- Oversight of teams of 20+ personnel over multiple locations.
Education
Education Available Upon Request
ColoradoSkills
- Deliver exceptional experiences
- Customer facing relationship expertise
- Staff training and business growth mindset
- Excellent organizational skills and P&L management
- Exceptional interpersonal communication with a positive approach
- Thrive in active and energetic environment
- Safety with operational standards
- Golf enthusiast
Timeline
General Manager
IFly Indoor Skydiving
05.2021 - Current
Instructor Trainer
IFly Indoor Skydiving
06.2017 - Current
Maintenance, Build and Commissioning
IFly Indoor Skydiving
09.2014 - Current
Instructor
IFly Indoor Skydiving
04.2014 - Current
Account Manager
Chemstation of the Rockies
10.2012 - 02.2014
General Manager
Car Wash Express
02.2007 - 04.2012
Education Available Upon Request