Jordan Kilmer
Severance
Summary
Enthusiastic manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output. Commended for outstanding staff performance to boost company morale and productivity.
Overview
5
5
years of professional experience
2011
2011
years of post-secondary education
Work History
Assistant General Manager, Experience Manager
Ulta Beauty Inc.
Johnstown
04.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Collaborated with team to ensure seamless store operations and merchandise presentation.
- Managed daily salon operations and staff scheduling effectively.
- Coordinated promotional events to attract new clients and retain existing ones.
- Managed staff schedules to optimize labor distribution and coverage needs.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Office Manager
Big Toe Towing
Broomfield
05.2022 - 02.2024
- Coordinated communication between drivers, customers, and management teams.
- Oversaw billing processes and ensured accurate invoicing for services rendered.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated schedules and routes to optimize driver workloads and minimize delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Managed time effectively while multitasking in high-pressure situations.
Server
The Bird House
Erie
05.2021 - 05.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Demonstrated excellent multitasking skills when preparing multiple orders simultaneously.
Education
Loveland High School
Loveland , CoSome College (No Degree) - General Studies
Front Range Community College
Westminster, COSkills
- Budget management
- Event coordination
- Customer relationship management
- Conflict resolution
- Operations oversight
Timeline
Assistant General Manager, Experience Manager
Ulta Beauty Inc.
04.2024 - Current
Office Manager
Big Toe Towing
05.2022 - 02.2024
Server
The Bird House
05.2021 - 05.2022
Loveland High School
Some College (No Degree) - General Studies
Front Range Community College