Jon Marcus Gohitan
Colorado Springs
Summary
Versatile IT professional with strong experience in team leadership, project management, and strategic planning. Proven ability to oversee complex IT initiatives, enhance system performance and security, and lead teams to success. Skilled in network administration, cybersecurity, and infrastructure optimization. Known for being adaptable, reliable, and results-driven with a focus on collaboration and continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Medical Information Systems
United States Air Force
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
- Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
Manager, Help Desk Operations
United States Air Force
12.2020 - 07.2024
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Oversaw the successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Negotiated software support contracts to drive cost savings.
Supervisor, Patient Administration
United States Air Force
12.2019 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced office efficiency by maintaining accurate patient records and updating necessary documentation.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Coordinated referral management tasks, resulting in improved access to specialized care for patients.
- Ensured smooth operations of the front desk, handling phone calls and directing inquiries to appropriate staff members.
Patient Administration Specialist
United States Air Force
03.2014 - 12.2019
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Contributed to a positive work environment through active participation in staff meetings and ongoing professional development opportunities.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential caregiving activities.
- Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
- Proactively identified areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University - Honor Graduate
Tempe, AZ10-2025
Associate of Applied Science - Health Care Management
Community College of The Air Force
Montgomery, AL10-2019
High School Diploma -
Maricopa High School
Maricopa, AZ01-2012
Skills
- Team leadership
- Decision-making
- Customer service
- Complex Problem-solving
- Time management
- Staff training and development
- Goal setting
Accomplishments
Awarded 2 Air and Space Commendation Medals, 1 Air and Space Achievement medal, 1 Humanitarian Service Medal, 1 Armed Forces Services Medal, 1 Korean Defense
Service Medal, 1 Global War on Terrorism
Expeditionary Medal, 3 Air and Space
Outstanding Unit Award, 4 Air Force Good Conduct Medals
Certification
Security Plus Certified, CompTIA, renewed 2025
Languages
English
Native or Bilingual
Tagalog
Professional Working
Timeline
Manager, Medical Information Systems
United States Air Force
07.2024 - Current
Manager, Help Desk Operations
United States Air Force
12.2020 - 07.2024
Supervisor, Patient Administration
United States Air Force
12.2019 - 12.2020
Patient Administration Specialist
United States Air Force
03.2014 - 12.2019
Bachelor of Arts - Organizational Leadership
Arizona State University - Honor Graduate
Associate of Applied Science - Health Care Management
Community College of The Air Force
High School Diploma -
Maricopa High School
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