Jonathon Ferrell
Colorado Springs
Summary
Experienced technician with skills in the Internet, phone, television, and advanced business services. Trained in basic network maintenance and troubleshooting. Committed to providing the best service, as well as reliability, for our customers, and ready to take on new challenges.
Overview
12
12
years of professional experience
Work History
My Career Journey
Comcast
Colorado Springs
04.2025 - Current
- Applied foundational network skills, including coring, signal manipulation, and power distribution, to ensure optimal system performance.
- Removed outdated amplifiers and hardline connectors, and installed advanced full-duplex housings and modules to support next-generation network capabilities.
- Calibrated new modules according to established methods and parameters, ensuring compliance with quality standards.
- Facilitated daily team communication to share best practices, resolve issues, and drive operational efficiency.
- Maintained readiness to work effectively in fast-paced environments, minimizing customer impact during network upgrades and maintenance.
Senior advanced services technician
Comcast
Colorado Springs
10.2013 - Current
- Executed the installation and repair of cable, internet, and phone services for residential and business customers.
- Executed the installation and repair of Advanced business services including Metro E, Business Voice Edge, PRI, SIP, Q2Q and MDTA services.
- Partnered with Head end and Maintenance Techs to execute troubleshooting procedures for Fiber transport-based services.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05-2002
Skills
- Network installation
- Signaling techniques
- Module calibration
- Fiber troubleshooting
- Advanced service repair
- Customer relationship management
- System performance optimization
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Friendly, positive attitude
- Time management
- Verbal communication
- Task prioritization
- Problem-solving
Timeline
My Career Journey
Comcast
04.2025 - Current
Senior advanced services technician
Comcast
10.2013 - Current
High School Diploma -
Mohave High School