Microsoft Office
Jonathan De Las Salas
Soledad,HUI
Summary
I am a resolute, friendly, and experienced professional with over 14 years of expertise in customer service and sales. My career has spanned roles in contact centers and retail environments, including onboard cruise ships. Through hard work and commitment, I advanced to management positions, serving as a manager in a call center and later after starting working on retail shops being promoted to Assistant Shop Manager on cruise ships. I am highly focused and committed to my work, and I am currently pursuing studies in Business Administration to further enhance my skills and career prospects. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
Work History
Assistant Shop Manager
Dufry
10.2021 - 08.2024
- Initially worked as a Sales Associate, responsible for assisting guests and selling a wide range of products offered in the onboard shops.
- Delivered exceptional customer service and contributed to achieving sales goals through product knowledge and customer engagement.
- After 5 contracts, promoted to Assistant Shop Manager, responsible for supervising staff and scheduling, ensuring proper execution of tasks, and assisting guests with any issues.
- Monitored daily sales performance and reported on not only sales but also any situations encountered during or outside of operations, including ship compliance, proper storage in locker rooms, inventory management, staff behavior and performance.
- Ensured the shops' appearance and operations complied with both company and cruise line standards.
Receptionist
Smartoffice
04.2020 - 08.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all callers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Sales Associate
Dufry
06.2018 - 02.2020
- responsible for assisting guests and selling a wide range of products offered in the onboard shops.
- Cleaned, maintained, organized, and restocked the shops regularly, ensuring that displays and the overall shop image were always up to company and cruise line standards.
- Achieved daily and monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Sutherland Global Services
03.2014 - 12.2017
- Began as a Customer Service and Support Consultant, providing exceptional service over the phone to clients.
- Promoted to Floor Supervisor, responsible for overseeing daily operations and assisting team members in achieving their performance targets.
- Advanced to Manager, where I led a team to consistently achieve daily targets, including both sales goals and customer satisfaction metrics measured by client surveys.
- Managed the company budget, ensuring expenses were controlled to maintain profitability while delivering high-quality service.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Restaurant Service And Bar Technician - Hospitality
Servicio Nacional De Aprendizaje SENA
Barranquilla, Colombia 05.2001 -
Foreign Languages On Primary And Secondary School - Education
Universidad Del Atlántico
Barranquilla, Colombia 05.2001 -
English Certificate - English
Centro Cultural Colombo-Americano
Barranquilla, Colombia 03.2002 - 02.2004
High School Diploma -
Nuestra Senora De Fatima
Soledad - Atlantico 05.2001 -
Skills
Software
Languages
Spanish
Native language
English
Advanced
C1
Certification
Security Awareness Training
Interests
Continuous Learning
Sales and Retail Trends
Team Building
Professional Development
Timeline
Management Training Program
08-2024
STCW 1978
08-2022
Personal Survival Techniques
08-2022
Fire Prevention and Fire Fighting
08-2022
Elementary First aid
08-2022
Crowd management & Safety Training for personnel Servicing passengers
08-2022
Security Awareness Training
07-2022
Assistant Shop Manager
Dufry
10.2021 - 08.2024
Receptionist
Smartoffice
04.2020 - 08.2021
Sales Associate
Dufry
06.2018 - 02.2020
Manager
Sutherland Global Services
03.2014 - 12.2017
English Certificate - English
Centro Cultural Colombo-Americano
03.2002 - 02.2004
Restaurant Service And Bar Technician - Hospitality
Servicio Nacional De Aprendizaje SENA
05.2001 -
Foreign Languages On Primary And Secondary School - Education
Universidad Del Atlántico
05.2001 -
High School Diploma -
Nuestra Senora De Fatima
05.2001 -
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