Jonathan Palacios Quintero
International Business, International Commerce
Medellin
Summary
Dynamic Managing Partner and Sales Specialist with extensive experience across multiple industries, including hospitality, finance, and recruitment. Proven track record at Lodge Casa Blanca Capurgana in excelling at financial oversight, operations management, and strategic business development. Bilingual expert in customer service and ethical leadership, skilled at fostering long-term client relationships and driving repeat business through exceptional service. A self-motivated professional with specialized experience in financial advisor recruitment, CRM software, and critical thinking.
Overview
9
9
years of professional experience
Work History
Managing Partner: Asset Development Hotel CEO
Lodge Casa Blanca Capurgana
Medellin, ANT
12.2020 - Current
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Assisted with hotel marketing efforts by providing positive experiences for guests, leading to increased word-of-mouth referrals and positive online reviews.
- Supported hotel marketing initiatives by promoting special offers and packages during interactions with potential guests.
- Increased customer satisfaction levels by developing targeted marketing campaigns and product offerings tailored to specific demographics.
- Developed effective marketing strategies for property listings, resulting in faster sales and higher closing rates.
- Contributed to the development of promotional materials highlighting hotel features and amenities, attracting potential guests through targeted marketing efforts.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Monitored online reviews to identify areas for improvement and respond to guest feedback in a timely manner.
- Implemented energy-saving initiatives that significantly reduced utility costs while maintaining guest comfort.
- Oversaw financial management of the hotel, including budget planning, expense tracking, and revenue analysis.
- Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
- Enhanced guest satisfaction through the development of personalized services and attention to detail.
- Implemented sustainable practices throughout operations such as recycling programs or eco-friendly materials usage.
- Ensured smooth transitions during renovations by coordinating closely between contractors, designers and internal teams.
- Created a welcoming atmosphere for guests by overseeing interior design projects that highlighted the unique character of the hotel property.
- Continuously improved food and beverage offerings through menu updates, staff training, and regular quality checks.
- Increased hotel occupancy rates by implementing targeted marketing strategies and collaborating with local businesses.
- Updated technology infrastructure to enhance connectivity for guests while maintaining data security best practices.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Developed and implemented promotional strategies to increase occupancy.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Financial Advisor Recruitment & Strategic Growth
15 Wealth
Medellin, ANT
02.2026 - 02.2026
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Improved recruitment process efficiency by implementing new technology and strategies.
- Increased candidate placements by implementing advanced recruitment strategies and targeted sourcing techniques.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Managed full-cycle recruitment processes, from initial outreach to onboarding new hires.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Account Management & Business Development Associat
World Wide BDC
Medellin, ANT
07.2025 - 01.2026
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Identified opportunities for upselling and cross-selling within existing client base, generating additional revenue streams.
- Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
- Developed business pipeline using cold and warm techniques.
- Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
- Managed needs of more than 100 customers a day using strong prioritization and multitasking abilities.
- Participated in ongoing professional development programs to enhance product knowledge and sales techniques for continuous improvement.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Expanded client base by identifying and pursuing new business opportunities and building strong relationships with potential clients.
- Verified work aligned with service levels agreed and client requirements.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Operations Coordinator and Relationship Manager
American Auto Transport
Medellin, ANT
05.2017 - 11.2020
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Negotiated contracts with vendors, securing competitive pricing for services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
BBA - International Business
05.2001 -
TrackTest - C2 English
05.2001 -
TOEFL - C2 English
05.2001 -
Associate of Science - International Commerce
05.2001 -
Certificate Program - Digital Marketing Strategy & Planning
05.2001 -
Certificate Program - Project Management
05.2001 -
High School Diploma -
05.2001 -
Skills
Firm financial oversight
Operations management
Business development
Ethical leadership
Recruiting
Marketing
Team leadership strength
Problem-solving
Customer service
Active listening
Product knowledge
Problem resolution
Critical thinking
Appointment scheduling
Advanced english proficiency
Team leadership
Decision-making
CRM software proficiency
Campaign management
Sales abilities
Sales and outreach
Marketing campaign coordination
Marketing and sales
Timeline
Financial Advisor Recruitment & Strategic Growth - 15 Wealth
02.2026 - 02.2026
Account Management & Business Development Associat - World Wide BDC
07.2025 - 01.2026
Managing Partner: Asset Development Hotel CEO - Lodge Casa Blanca Capurgana
12.2020 - Current
Operations Coordinator and Relationship Manager - American Auto Transport
05.2017 - 11.2020
INSTITUCIÓN UNIVERSITARIA ESUMER - BBA, International Business
05.2001 -
INSTITUCIÓN UNIVERSITARIA ESUMER - TrackTest, C2 English
05.2001 -
EAFIT University - TOEFL , C2 English
05.2001 -
INSTITUCIÓN UNIVERSITARIA ESUMER - Associate of Science, International Commerce
05.2001 -
EAFIT University - Certificate Program, Digital Marketing Strategy & Planning
05.2001 -
EAFIT University - Certificate Program, Project Management
05.2001 -
Liceo San Rafael De Belen - High School Diploma,
05.2001 -