Jonathan Narvaez
Denver
Summary
Ramp operations specialist with extensive experience in heavy equipment operation. Proven track record in enhancing team communication and operational efficiency through effective time management and problem-solving skills. Recognized for leadership in training and maintaining safety standards while ensuring timely aircraft servicing. Demonstrates critical thinking and composure under pressure, excelling in organizational tasks.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Lead Ramp Agent
Menzies Aviation
Denver
09.2025 - Current
- Supervised ramp operations to ensure timely aircraft servicing.
- Coordinated loading and unloading of baggage and cargo.
- Managed team communication to enhance workflow efficiency.
- Trained new ramp agents on safety protocols and procedures.
- Ensured that all necessary paperwork was completed accurately prior to each flight's departure.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Connected electrical power units and service hoses to aircraft.
- Resolved issues related to misplaced or lost baggage.
Laborer
PCL Construction
Denver
01.2025 - 09.2025
- Operated heavy machinery to assist with construction tasks.
- Assisted team members in site preparation and clean-up activities.
- Followed safety protocols to maintain a secure work environment.
- Loaded and unloaded materials for efficient workflow on-site.
- Mixed and poured concrete for various construction projects.
- Handled tools and equipment for routine maintenance tasks.
- Collaborated with crew to complete daily assignments effectively.
- Maintained tools and equipment in good working condition.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Worked with team members to ensure efficient workflow throughout the day.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Lubricated and cleaned machinery and tools.
Service Writer
JJ Diesel Dogs
Aurora
09.2022 - 01.2025
- Assisted customers in selecting appropriate diesel services and products.
- Managed service orders and tracked vehicle repairs through internal systems.
- Communicated with technicians to relay customer concerns and service needs.
- Prepared detailed service estimates for customers based on vehicle diagnostics.
- Maintained accurate records of service history and customer interactions.
- Provided exceptional customer support by addressing inquiries and resolving issues.
- Scheduled appointments for vehicle inspections and routine maintenance services.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Discussed options with customers, helping each make optimal choices for individual needs.
Skills
- Aircraft pushback
- Baggage handling
- Ramp supervision
- Aircraft servicing
- Time management
- Problem resolution
- Effective communication
- Emergency response procedures
- Aircraft towing
- Load planning
- Heavy lifting
- Heavy equipment operation
Languages
English
Professional
Spanish
Professional
Timeline
Lead Ramp Agent
Menzies Aviation
09.2025 - Current
Laborer
PCL Construction
01.2025 - 09.2025
Service Writer
JJ Diesel Dogs
09.2022 - 01.2025