Jonathan Hernandez

Results-driven customer service leader with 3+ years of experience managing high-volume operations, field coordination, and customer support. Led a team of 5 HVAC technicians and 3 junior agents at Comfort Pro LLC, improving performance, reducing response times, and enhancing service accuracy. Skilled in mitigating errors, streamlining workflows, and implementing performance strategies to boost customer satisfaction and operational efficiency. Proficient in 8x8 Work with 3+ years of experience managing communication channels, call performance, and internal coordination. Experienced in managing backorder reports, EPOD reporting, special instructions processing, and RMA coordination. Recognized for proactive mindset, leadership under pressure, and consistent delivery of customer-focused results in fast-paced environments.