Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Godfrey

Denver

Summary

Resourceful Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

8
8
years of professional experience

Work History

Manager

AMC Highlands Ranch 24
03.2022 - Current
  • Enhancing customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Ensuring compliance with company policies and best practices within all areas of operation.
  • Establishing a culture of continuous improvement by identifying opportunities for enhancement in procedures, operations, and systems.
  • Managing budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Leading a cross-functional team to achieve project goals on time and within budget constraints.
  • Preparing work schedules for 50+ employees to assign employees to specific duties.
  • Increasing employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.

Kitchen Manager/FOH Manager

AMC Cherry Creek 8
12.2021 - 03.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, surface cleaning and container labeling.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Led a safe and clean work environment, adhering to all health department regulations and guidelines.

Assistant Manager

B&B Theatres
08.2019 - 11.2021
  • Assist General Manager hiring, training and associate development.
  • Identify opportunities to increase company awareness and drive traffic into the theatre though social media.
  • Proficient in Microsoft Word, Excel, POS System.
  • Assign employees to specific duties to best meet the needs of the theatre.
  • Operate projection equipment including projectors, servers and sound equipment. Perform basic projection troubleshooting such as bulb changing.
  • Proficient in time keeping records, back office and audit process.
  • Count cash drawers, make nightly bank deposits and collect company bank bags.
  • Administer of the theatre's motion effects department, MX4D, and conduct duties such as changing scent packs for various films and repair broken motion benches.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant Manager

Big Bad Breakfast
09.2016 - 07.2019
  • Develop and maintain staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Manage accounts payable, accounts receivable and payroll.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Perform checkouts of servers and bartenders to ensure all guest tickets are accounted for.
  • Initiate inventory control measures to manage and replenish stock, maintain cost levels and meet customer demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - English And Film

University of Mississippi
05.2015

Skills

  • Employee Performance Evaluations
  • Goal Setting
  • Operations Oversight
  • Recruiting and Interviewing
  • Staff Management
  • Training

Timeline

Manager

AMC Highlands Ranch 24
03.2022 - Current

Kitchen Manager/FOH Manager

AMC Cherry Creek 8
12.2021 - 03.2022

Assistant Manager

B&B Theatres
08.2019 - 11.2021

Assistant Manager

Big Bad Breakfast
09.2016 - 07.2019

Bachelor of Arts - English And Film

University of Mississippi

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Jonathan Godfrey