Jonathan Garrido
Customer Service
Summary
Developed skills in customer service environment, excelling in problem-solving and effective communication. Successfully managed complex customer interactions, ensuring resolution and satisfaction. Seeking to leverage these transferrable skills in new field to drive positive outcomes and build strong relationships.
Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
CS Resolution Specialist
Amazon
02.2024 - 02.2025
- Provide quick and effective solutions to complex problems, handling difficult cases and managing the resolution of customer discrepancies or complaints.
- Work closely with other internal teams, such as operations, logistics, and technical support, to resolve issues holistically.
- Analyze the root causes of recurring problems and propose improvements to prevent future issues.
- Keep customer satisfaction as the top priority, ensuring that each interaction is handled professionally and empathetically.
Logistics Assistant
Amazon
06.2023 - 11.2023
- Customer Interaction: Interact with customers at delivery locations in a professional and customer-friendly manner
- Assist in delivering packages to the designated areas, following Amazon's customer service standards
- Route Assistance: Use phone communication to guide drivers on optimal routes for package delivery
- Provide real-time navigation assistance, helping drivers navigate traffic, road closures, or any unforeseen obstacles
Medical Interpreter
ICC
01.2023 - 06.2023
- Language Interpretation: Provide accurate and clear interpretation services during medical appointments, consultations, and procedures
- Emergency Situations: Be prepared to assist in emergency situations, providing crucial interpretation services during critical and time-sensitive medical events
- Medical Terminology Mastery: Possess a comprehensive understanding of medical terminology in both the source and target languages
- Cultural Sensitivity: Navigate cultural nuances and sensitivities to facilitate a comfortable and trusting environment for patients
Customer Service Specialist
TELEPERFORMANCE
01.2020 - 01.2022
- Dispute Resolution: Investigate and analyze disputes raised by buyers and sellers regarding transactions
- Evaluate evidence provided by both parties and make fair and informed decisions to resolve conflicts
- Training and Support: Offer guidance and support to new users, sellers, and buyers on the platform
- Educate them on best practices to minimize disputes and enhance overall user satisfaction
- Policy Adherence: Ensure compliance with the e-commerce platform's policies and guidelines
- Stay updated on any changes or updates to policies that may impact dispute resolution procedures
Education
Bachelor's Degree - English as a second language
Universidad Surcolombiana
01.2015 - 01.2020
Skills
- Customer Service
- Organization
- Problem Solving Skills
- Fast Learner
- Attention to Detail
- Team work
- Shipping and receiving
- Microsoft office
Additional Information
Passionate geek and avid video game enthusiast with a flair for exceptional customer service. Combining my love for technology with two years of dedicated customer service experience, I thrive on providing top-notch support.
Timeline
CS Resolution Specialist
Amazon
02.2024 - 02.2025
Logistics Assistant
Amazon
06.2023 - 11.2023
Medical Interpreter
ICC
01.2023 - 06.2023
Customer Service Specialist
TELEPERFORMANCE
01.2020 - 01.2022
Bachelor's Degree - English as a second language
Universidad Surcolombiana
01.2015 - 01.2020
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