Jonathan Ellis
Cortez
Summary
Driven and capable technician with a history in dynamic problem solving in the field through physical application of a deep, practiced skillset. Analyzes long-term outcomes for various designs across variables impacting the scope of work with respect to the job's goals. Creative hobbies and personal expression are main drivers for personal growth outside of the work environment. These encompass hobbyist blacksmithing, playing guitar, singing in a local band, and anything that promotes creativity.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cornerstone Building Brands
Remote
10.2024 - Current
- Managed client accounts, ensuring accurate and timely completion of requests.
- Collaborated with cross-functional teams to address client concerns effectively.
- Streamlined account management processes, increasing operational efficiency.
- Developed and maintained strong relationships with clients, enhancing satisfaction levels.
Network Technician
Farmer's Telephone
01.2020 - 10.2024
- Design, installation and troubleshooting of fixed fiber, wireless networking and telecom
- Start-to-finish new systems installation and emplacement
- Battery based systems emplacement (DC power, copper etc).
- Enterprise trouble-ticket process management
- On-call troubleshooting and situational consulting on prescriptive trouble repair
- In-network management, troubleshooting and problem solving
- Generate cost-saving routing proposals for infrastructure changes
Marine Mechanic
Aramark Destinations
01.2016 - 01.2020
- Repairing broken and damaged vessels across a number of differing makes and models
- General fleet maintenance
- Electronic reassembly from diagrams
- Vendor relationship management for fleet rebuild component companies
- Vessel refinishing and finalization: paint, topcoat, wax
Education
Diploma - computer science and technology
Colorado Mesa University
01-2012
Skills
- Fiber installation
- Network design
- Cable splicing by spec
- Deep network troubleshooting
- Enterprise networking diagrams
- Microsoft Office 365 suite
- Interdepartmental communication
- Technical communication
- Project and scope management
- Enterprise and key client management
Websites
Timeline
Customer Service Representative
Cornerstone Building Brands
10.2024 - Current
Network Technician
Farmer's Telephone
01.2020 - 10.2024
Marine Mechanic
Aramark Destinations
01.2016 - 01.2020
Diploma - computer science and technology
Colorado Mesa University