Jonathan Ayala
Westminster
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably with Gopuff and Amazon Flex. Excelled in enhancing customer satisfaction and streamlining delivery processes.
Skilled in operating advanced machinery and equipment, coupled with exceptional communication abilities, both in English and Spanish. Proven track record in improving operational efficiency and fostering positive relationships with customers and team members.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Gopuff
12.2024 - Current
- Delivery of alcohol products delivery navigating through the app.
- Verify customer I.D prior transaction and follow all delivery guidelines.
Delivery Driver
Amazon Flex
04.2020 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Intrusted with access codes and keys to secure delivery locations
Commercial Panel Installer
Gen3
05.2018 - 12.2022
- Duties included drilling, grinding, cutting materials to specific lengths and installation of panels using appropriate hardware.
- Certified lift operator and worked off scaffolding using the proper safety equipment.
- Assisted in initial walk though of work area to determine the proper mechanical equipment and safety gear required for all areas of construction.
- Provided exceptional customer service, addressing concerns and answering questions throughout the installation process.
- Maximized energy production with expert layout planning and design implementation.
Dish Prepper
Panera Bread
12.2016 - 05.2018
- Duties included prepping food by, cutting, blending, grilling, and packaging in proper containers, and taking continuous checks of food temperatures.
- Increased production efficiency by ensuring timely preparation and organization of ingredients and cooking stations.
- Maintained a clean and organized workspace, resulting in fewer accidents and improved workflow.
- Safeguarded customer satisfaction by adhering to strict food safety standards during all stages of the meal prep process.
Machine Operator
Vidal Signs
05.2011 - 09.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Light maintenance of operating equipment per company instructions.
- Set up and adjusted equipment and properly configured machines for daily order requirements of various syringe sizes and assemblies.
- Final inspection of syringes and labeled them accordantly.
- Complied with company safety rules and regulations.
Paper Route Carrier
Denver Post
04.2009 - 02.2011
- Duties included, sorting, and adding inserts prior to rolling paper, and bagging per designated color coordinated bag for each individual paper per work order instructions and delivery.
- Ensured accurate distribution of newspapers by verifying addresses and cross-referencing with subscriber lists.
- Intrusted with keys for access of route buildings
- Improved customer satisfaction by consistently delivering newspapers on time and in good condition.
- Managed time effectively by prioritizing tasks and maintaining an organized work schedule, ensuring the timely completion of all assigned responsibilities.
- Maintained professional relationships with clients through courteous communication and prompt resolution of any issues that arose.
Lead Assistant Vinyl Installer
American Vinal Siding
02.2006 - 06.2008
- Assist in vinyl installation which included cutting, load/unload of material, measuring cuts verifying material quantities per contract invoice.
- Built strong relationships with customers through positive attitude and provided attentive responses to customer concerns of instillation.
- Being a bilingual speaker (English/Spanish) gave me the opportunity to explain plan details with crew and build great positive relations with coworkers.
- Assisted in final project walkthrough inspection.
Education
High School Diploma -
School in Chihuahua Mexico
Chihuahua MexicoSkills
- Ability to communicate questions, directions, and decisions to a team
- Ability to craft emails, reports, and documents
- Customer service and communication skills
- Able to use varies tools and equipment
- Able to train on new equipment using good mechanical judgment
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Gopuff
12.2024 - Current
Delivery Driver
Amazon Flex
04.2020 - 10.2024
Commercial Panel Installer
Gen3
05.2018 - 12.2022
Dish Prepper
Panera Bread
12.2016 - 05.2018
Machine Operator
Vidal Signs
05.2011 - 09.2016
Paper Route Carrier
Denver Post
04.2009 - 02.2011
Lead Assistant Vinyl Installer
American Vinal Siding
02.2006 - 06.2008
High School Diploma -
School in Chihuahua Mexico
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