JONAS GUTHRIE
Estes Park
Summary
Proactive professional with 15+ years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Expertise in food safety and conflict resolution ensures exceptional customer experiences and operational excellence. My expertise in policy enforcement and conflict resolution fostered a collaborative environment, driving exceptional service and operational excellence. Committed to maintaining high standards in food safety and guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Delaware North
09.2025 - Current
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated food and beverage orders efficiently to ensure timely delivery to guests.
- Trained new staff on menu items, service protocols, and resort standards.
- Maintained cleanliness and organization of dining areas to meet health and safety standards.
- Collaborated with kitchen staff to ensure accuracy in order preparation and presentation.
- Resolved guest complaints promptly, ensuring positive outcomes and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Dining Room Supervisor
Delaware North
07.2025 - 09.2025
- Assisted in menu development by providing feedback on popular dishes and customer preferences.
- Implemented promotional events to increase revenue and attract new customers.
- Maintained disciplined staff, expecting and motivating exceptional performance.
- Fostered positive work environment that encouraged teamwork among employees.
- Resolved guest complaints promptly and professionally.
- Trained new hires on restaurant policies, menu items, and proper serving techniques.
- Managed dining room staff to ensure efficient service and customer satisfaction.
- Oversaw daily operations of dining area, including cleanliness and maintenance.
Cafeteria Attendant
Xanterra Travel Collection
06.2025 - 07.2025
- Helped control waste by identifying items to move quickly with targeted daily specials.
- Ensured proper food handling procedures were followed at all times.
- Kept adequate stock of food items, utensils, and beverages for catering needs.
- Demonstrated professionalism when interacting with students, staff, and visitors alike.
- Delivered orders promptly by assisting kitchen staff.
- Served customers attractive and nutritious meals in clean and friendly environment.
Food and Beverage Supervisor
Delaware North
12.2024 - 06.2025
- Assisted in recruitment process by interviewing potential candidates and making hiring recommendations based on qualifications.
- Fostered positive work culture that encouraged collaboration, innovation, and exceptional customer service.
- Trained new employees on proper food handling procedures, safety protocols, and customer service skills.
- Oversaw food service program compliance with policies, laws and regulations.
- Managed food service operations for various events and functions.
- Maintained updated knowledge of industry trends, incorporating innovative ideas into dining experience.
- Planned catering for meetings, activities and parties.
- Led team meetings to discuss performance metrics, upcoming promotions, and operational updates.
Floor Manager
The Club
04.2024 - 06.2024
- Adept at department management and fostering customer relations, I significantly enhanced team performance and service quality at The Club.
- My experience spans from meticulous policy enforcement to dynamic employee training, showcasing a blend of hard and soft skills.
- Achievements include exceeding sales targets and elevating customer service standards, underscoring my commitment to excellence and growth.
- Managed daily operations of the floor, including scheduling, customer service and staff training.
- Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets.
- Supported growth and development of staff by training and leading by example.
- Provided guidance and direction to staff on proper customer service techniques.
- Oversaw the daily floor operations to support quality customer service and safety standards.
- Maintained an organized workspace, ensuring that merchandise was properly stocked and displayed according to company standards.
- Monitored staff performance during peak hours to ensure quality services are provided.
- Resolved customer service issues promptly and professionally.
- Achieved goals and objectives by selling products, accessories and services.
- Established policies and procedures related to cash handling, security measures, product returns and exchanges.
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
Bartender
Copper Horse
11.2023 - 03.2024
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Checked customer identification to verify age requirements for alcohol purchases.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
Line Cook/Prep Cook
Cafe 191
06.2023 - 09.2023
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Worked with other members of the kitchen staff to ensure efficient service.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Communicated effectively with co-workers to ensure timely delivery of orders.
Server/Front Desk
Red Canyon Lodge
04.2023 - 06.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Server/Bartender/Bar Manager
Lajitas Golf Resort
09.2022 - 05.2023
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors.
- Collected, washed, and restocked glass and barware for repeated use.
- Organized inventory of alcoholic beverages and ensured bar was fully stocked at all times.
Barback/Bartender
The Waypoint
12.2021 - 09.2022
- Assisted bartenders with mixing drinks and serving customers in a timely manner.
- Assisted in setting up and stocking bars for events and functions.
- Performed opening duties such as setting up glassware, restocking supplies, preparing garnishes, and prebatching cocktails.
Server/Bartender
Lajitas Golf Resort
04.2021 - 07.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
Server/Bartender
Copper (OkCool)
07.2020 - 03.2021
- Processed payments and completed register transactions accurately.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
Server/Bartender
Grand Canyon South Rim (Xanterra Travel Collection)
04.2019 - 07.2020
- Processed payments and completed register transactions accurately.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
Education
High School -
Liberty High School
Peoria, AZ05.2015
Skills
- Department management
- Policy Enforcement
- Loss Prevention
- Product presentation
- Customer Relations
- Recruitment and hiring
- Employee Scheduling
- Conflict Resolution
- Team training and development
- Health and safety
- POS Systems
- Wine pairing
- Reservations oversight
- Food safety
- Supply ordering
- Customer service
- Cash handling
- Food safety compliance
- Order management
Certification
RServing (Certified Alcohol Server, MT)
LANGUAGE
English
Native
Timeline
Server/Bartender
Delaware North
09.2025 - Current
Dining Room Supervisor
Delaware North
07.2025 - 09.2025
Cafeteria Attendant
Xanterra Travel Collection
06.2025 - 07.2025
Food and Beverage Supervisor
Delaware North
12.2024 - 06.2025
Floor Manager
The Club
04.2024 - 06.2024
Bartender
Copper Horse
11.2023 - 03.2024
Line Cook/Prep Cook
Cafe 191
06.2023 - 09.2023
Server/Front Desk
Red Canyon Lodge
04.2023 - 06.2023
Server/Bartender/Bar Manager
Lajitas Golf Resort
09.2022 - 05.2023
Barback/Bartender
The Waypoint
12.2021 - 09.2022
Server/Bartender
Lajitas Golf Resort
04.2021 - 07.2021
Server/Bartender
Copper (OkCool)
07.2020 - 03.2021
Server/Bartender
Grand Canyon South Rim (Xanterra Travel Collection)
04.2019 - 07.2020
High School -
Liberty High School