Summary

Overview

Work History

Education

Skills

Timeline

Jolene Trujillo

Northglenn

Summary

Motivated and detail-oriented Criminal Justice student at the University of Colorado Denver with a strong academic background as an Honors graduate and National Society of Collegiate Scholars award recipient. Skilled in communication, leadership, conflict resolution, and maintaining confidentiality. Experienced in customer service, administration, and recordkeeping with proven ability to remain professional under pressure. Seeking opportunities to apply academic knowledge and transferable skills toward a career in probation, corrections, or law enforcement.

Overview

years of professional experience

Work History

Receptionist

Open and Affordable Dental

10.2024 - Current

Provided administrative support by scheduling patients, managing records, and verifying insurance information with accuracy and efficiency.
Facilitated effective communication between patients and staff, ensuring clarity and professionalism in high-pressure situations.
Trained new reception staff on office protocols and professional standards, demonstrating leadership and teamwork.
Handled sensitive patient information with discretion, maintaining strict confidentiality in accordance with HIPAA guidelines.
Assisted with billing processes, insurance verifications, and financial recordkeeping, ensuring compliance and accuracy.
Streamlined front desk operations by managing phone calls, emails, and walk-in clients, enhancing overall efficiency.
Demonstrated strong multitasking abilities by managing multiple priorities under tight deadlines.
Maintained an organized and professional office environment to support smooth daily operations.

Front Desk Agent

DoubleTree by Hilton

09.2023 - Current

Delivered guest service, handled reservations and payments, and trained new staff while resolving conflicts in a fast-paced environment.
Implemented clear communication strategies to de-escalate situations and resolve concerns promptly.
Oversaw cash handling and maintained accurate financial records, demonstrating integrity and accountability.
Conducted audits of front desk procedures to ensure compliance and identify areas for improvement.
Provided exceptional service during high-volume or challenging situations, maintaining professionalism under pressure.
Trained and supported staff in enforcing policies and procedures, building leadership and teamwork skills.
Maintained confidentiality when handling sensitive guest and financial information.
Collaborated with housekeeping, maintenance, and management staff to ensure smooth operations.
Applied problem-solving skills to address unexpected challenges and ensure compliance with policies.

Customer Service Associate

Bed Bath & Beyond

11.2021 - 07.2023

Assisted customers in resolving concerns quickly and effectively, demonstrating strong conflict resolution and communication skills.
Maintained accurate records of transactions, inventory, and deposits, showing attention to detail and accountability.
Handled high-volume customer inquiries both in person and by phone, ensuring professionalism under pressure.
Supported team operations by training new associates and collaborating with coworkers to meet daily goals.
Ensured compliance with store policies and procedures while addressing customer needs in a fair and consistent manner.

Cashier / Self-Checkout Host

Walmart

11.2020 - 09.2021

Oversaw self-checkout stations, assisting customers and monitoring for policy compliance and transaction accuracy.
Handled high-volume cash and card transactions with integrity and accountability.
Resolved customer concerns promptly, demonstrating conflict resolution and de-escalation skills.
Trained and supported new employees on store procedures, fostering teamwork and consistent standards.
Maintained a professional and approachable demeanor while managing multiple tasks in a fast-paced environment.

Data Entry Assistant

Private Employer

01.2018 - 01.2019

Entered and maintained client data with accuracy and efficiency, ensuring records were up to date and error-free.
Organized and filed sensitive documents, demonstrating confidentiality and discretion.
Produced detailed reports using Excel, supporting decision-making and recordkeeping needs.
Identified and corrected data entry errors to maintain integrity of client information.
Managed large volumes of information under deadlines while maintaining attention to detail