Joleen Zentveld
Severance
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Hairstylist
Supercuts
07.2024 - Current
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Maintained clean and organized work station, complying with health and safety standards.
- Answered phone calls and text messages to schedule client appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Educator
Transitions School Of Cosmetology
09.2022 - 07.2024
- Built relationships and communicated with students to give them the best learning environment.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Introduced alternate perspectives and methods to reach the same result in haircutting.
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence.
- Fostered student curiosity and interest through creative hands-on activities.
Hairstylist
Self-employed
07.2021 - 07.2024
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hair Stylist and Manager
Supercuts
05.2020 - 02.2022
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
Education
Cosmetology License - Cosmetology Education
Transitions School of Cosmetology
Loveland, CO06.2020
High School Diploma -
Indianola Senior High
Indianola IA05.1989
Skills
- Active Listening
- Conflict Resolution
- Interpersonal and Social Skills
- Diversity and Inclusion
- Call Control
- Customer Relations
- Customer Relationship Management (CRM)
- Documentation and Reporting
- Empathetic and Genuine
- Customer Complaint Resolution
- Inbound Customer Service
- Telephone Etiquette
- Call Center Experience
- Complaint Handling and Resolution
Timeline
Hairstylist
Supercuts
07.2024 - Current
Educator
Transitions School Of Cosmetology
09.2022 - 07.2024
Hairstylist
Self-employed
07.2021 - 07.2024
Hair Stylist and Manager
Supercuts
05.2020 - 02.2022
Cosmetology License - Cosmetology Education
Transitions School of Cosmetology
High School Diploma -
Indianola Senior High
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