

Dear Hiring Manager, I am applying for a Customer Support and/or Quality Analyst role with experience in high-volume, SLA-driven BPO environments, consistently meeting KPIs including CSAT, QA, AHT, FCR, and adherence. I bring strong skills in quality auditing, performance analysis, and process improvement, with a proven ability to drive efficiency, compliance, and customer satisfaction. Thanks for your attention.
Java script, HTML, MS Office suite (Project, Word, Excel, PowerPoint, Outlook, OneNote, Access) and Share Point