Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johnny De La Torre

Thornton

Summary

Dedicated Customer Service Representative with a strong focus on providing exceptional service through active listening and effective problem-solving. Fluent in both English and Spanish, able to effectively communicate with a diverse range of customers. Vigilant and dedicated commercial driver well-versed in local routes and experienced in the operation and maintenance of commercial vehicle equipment. Expertise in efficiently moving materials across challenging areas, consistently contributing to helping teams meet demanding objectives. Also bring conversational abilities and 2 years of ready-mix experience to enhance skill set.

Overview

9
9
years of professional experience

Work History

Driver, Warehouse Orders

George T Sanders
10.2020 - Current
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.

Concrete Mixer Driver

J + J Concrete
07.2018 - 05.2020
  • Mapped and followed routes with GPS in alignment with strict timeframes
  • Worked with production manager in timely delivery of concrete to key clients
  • Inspected, serviced and cleaned mixer truck and equipment, focusing on safety
  • Transported ready mixed concrete from plant to construction job sites in alignment with specifications
  • Maintained safety and efficiency with proper handling of tools, equipment and product
  • Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional
  • Routinely assessed equipment for damage, wear, battery life and fluid levels
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities

Owner Operator

Tower Towing
05.2017 - 06.2018
  • Learned quickly on how to operate commercial towing vehicle
  • Maintained telephone and radio contact with client to receive delivery instructions
  • Completed preventive maintenance checks and basic repairs to vehicles
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly
  • Secured vehicle to tow truck and checked all attachments for safe operation
  • Answered roadside assistance calls for tows and other vehicle support
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements
  • Fastened chains, straps, covers and binders to secure load during transit
  • Operated with safety and skill to avoid accidents and delays
  • Conducted efficient cargo transfers to maintain route schedules
  • Invoiced, collected monies due and settled accounts with shippers each day
  • Drove equipment from one site to another to deliver tools and complete jobs

Warehouse Worker

George T. Sanders Company
07.2016 - 05.2017
  • Used item numbers to properly stock warehouse
  • Great team player willing to help other

Host/Server

DoubleTree by Hilton Hotel Denver - Thornton
11.2015 - 05.2016
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Set dining tables according to type of event and service standards
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly
  • Quickly recorded transactions in MICROS system to deliver prompt service
  • Routinely cleaned work areas, glassware and silverware throughout each shift
  • Developed and maintained positive working relationships with others to reach business goals
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Provided friendly and attentive service
  • Inventoried and restocked items throughout day

Busser

3 Margaritas
05.2015 - 11.2015
  • Consistently provided professional, friendly and engaging service
  • Skillfully promoted items on beverage lists and restaurant specials
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards

Education

High School Diploma -

Horizon Highschool
05.2015

Skills

  • Hard working
  • Self-motivated
  • Troubleshooting
  • Organized
  • Mathematical aptitude
  • Fast learner
  • Deadline-driven
  • Flexible schedule
  • Financial
  • MICROS
  • Policies
  • Rapport
  • Safety
  • Tables
  • Team player
  • Telephones
  • GPS systems
  • Commercial Delivery
  • Route Navigation
  • DOT Regulations
  • Cargo Tie-Down
  • Weight Distribution Calculation
  • Vehicle Maintenance
  • Tailgate Lift Operation
  • Loading Dock Operations
  • Understands local routes
  • Effective communication skills
  • Safe driver training
  • Route logs
  • Vehicle inspections
  • Safety and compliance
  • Commercial driving
  • Dependable and reliable
  • Vehicle systems maintenance
  • GPS and route planning
  • Business operations
  • Process improvement
  • Operational improvement
  • Relationship development
  • Problem resolution
  • Deadline-oriented
  • Positive Attitude

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Driver, Warehouse Orders

George T Sanders
10.2020 - Current

Concrete Mixer Driver

J + J Concrete
07.2018 - 05.2020

Owner Operator

Tower Towing
05.2017 - 06.2018

Warehouse Worker

George T. Sanders Company
07.2016 - 05.2017

Host/Server

DoubleTree by Hilton Hotel Denver - Thornton
11.2015 - 05.2016

Busser

3 Margaritas
05.2015 - 11.2015

High School Diploma -

Horizon Highschool

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Johnny De La Torre