John Leonard Chavez Valencia
Bogotá,Cundinamarca
Summary
Multilingual professional with 5+ years of experience in content moderation, service support, and international hospitality. Skilled in compliance, client relations, problem solving, and KPI achievement, with proven ability to adapt quickly in fast-paced, multicultural environments. Fluent in Spanish, Portuguese, and English, bringing strong analytical, communication, and service-oriented skills to diverse organizational functions.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Content Moderator
Teleperformance
Bogotá, Bogota D.C.
2023.06 - Current
- Moderated high-volume content daily for Brazilian and Lusophone markets, ensuring platform integrity.
- Handled sensitive cases with discretion, applying strong analytical skills and cultural awareness.
- Collaborated with global teams to enhance moderation processes, maintaining productivity in fast-paced environment.
Auto Loan Specialist
Sutherland
Bogotá, Bogota D.C.
2022.08 - 2023.06
- Guided U.S. clients through the auto loan platform, helping them explore vehicle options with partner dealers.
- Provided clear explanations of loan procedures and financing options to build customer confidence.
- Delivered personalized support to ensure smooth navigation and decision-making during the loan process.
Night Auditor / Receptionist / Reservations Agent
Hoteles Estelar / Hotel Wyndham Bogotá Art
Bogotá, Bogota D.C.
2016.06 - 2020.04
- Ensured accuracy in nightly audits and financial reporting, maintaining compliance with international hospitality standards and brand requirements.
- Delivered high-quality customer service to diverse guests, applying multilingual communication skills (Spanish, Portuguese, English).
- Enhanced guest satisfaction by managing reservations, resolving issues, and coordinating with cross-functional teams.
Guest Services – Food & Beverage
Iberocruceros
Barcelona
2010.11 - 2015.09
- Delivered high-quality dining service to international guests in fast-paced hospitality environment.
- Assisted with table service, menu explanations, and beverage recommendations, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining areas in compliance with health and safety standards.
- Collaborated with multicultural teams to provide seamless service across restaurants and lounges.
- Strengthened customer service, adaptability, and communication skills by interacting with guests from diverse cultural backgrounds.
Education
Diploma of Higher Education - Hotel Managment
SENA
Bogotá, Bogota D.C. 2014.02 - 2017.12
Skills
- Client Relations
- Communication Skills
- Problem Solving
- Teamwork and Collaboration
- Adaptability
- Attention to detail
- Time management
- Multilingual: Spanish, Portuguese, English
Languages
Spanish
Native
English
Advanced
Portuguese
Advanced
Timeline
Content Moderator
Teleperformance
2023.06 - Current
Auto Loan Specialist
Sutherland
2022.08 - 2023.06
Night Auditor / Receptionist / Reservations Agent
Hoteles Estelar / Hotel Wyndham Bogotá Art
2016.06 - 2020.04
Diploma of Higher Education - Hotel Managment
SENA
2014.02 - 2017.12
Guest Services – Food & Beverage
Iberocruceros
2010.11 - 2015.09