Johnathan Wayde Mathews
Brighton
Summary
Background includes experience in customer service and financial systems, with a focus on resolving inquiries and providing effective solutions. Demonstrated ability to document processes accurately and educate clients on product offerings. Proficient in user acceptance testing and troubleshooting within finance modules, contributing to the successful integration of financial systems. Skills include attention to detail, SQL proficiency, and a solid understanding of accounting principles, supporting the transition into an Accounting Associate role.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Farmers
Northglenn
09.2024 - Current
- Assisted customers with inquiries regarding policies and claims processes.
- Resolved issues by providing effective solutions and guidance to clients.
- Documented customer concerns accurately in the company's database system.
- Educated clients on available insurance products and coverage options.
Oracle Financial Systems Analyst
Denver Public Schools
Denver
08.2023 - 01.2024
- Support end users by troubleshooting configured applications within Finance modules
- Develop and execute tests on new Oracle ERP updates and additional opt-in functionality
- Define and document business requirements
Financial Systems Analyst
The Adecco Group
Jacksonville
07.2022 - 08.2023
- Manage Oracle Cloud (ERP &EPM) environment configurations, segment set-ups, security groups, and application registration
- Support end users with set-ups requests, data issues, and reporting errors
- Gather business requirements for team assignments and objectives
- Assist with reporting building, and redesign in OTBI, specifically for the procure to pay
- Create process documentation for various projects
- Run integration between multiple different Oracle environments
- Troubleshoot, analysis, and resolve system and data issues
Oracle Federal Financials Systems Analyst / Subject Matter Expert II
Defense Health Agency
Aurora
06.2018 - 06.2022
- Company Overview: Eagle Health LLC
- Manage system requests as well as maintain and setup new option years and funding within a benchmark environments including the daily cycle runs.
- Administer user application testing for any change requests in to Oracle EBS Federal Financials accounting system.
- Establish new segments, algorithms, lookups, special processing codes, and attributes with in several environments.
- Research any ongoing issues that are caused by the claims initiator and accounting system
- Liaison between accounting group(s) and developer group(s) on various changes requests and upcoming updates
- Generate ad hoc reports for budget, accounting, and anyone other department that submits requests via Business Objects, SQL, SplashBI Reporting, and Oracle Federal Financials.
- Assisted with go live of: iSuppiler, Wide Area Workflow (WAWF), Oracle 11i enhancements, Oracle R12 upgrade and support
- Review and analyze any out of balances that occur within the system and coordinated strategies to resolve discrepancies.
- Provide system support, training and testing on multiple systems/platforms.
- Eagle Health LLC
Accounting Clerk III/User Application Analyst/User Support Analyst
Leidos Innovations/Lockheed Martin
09.2013 - 06.2018
- Company Overview: (Defense Health Agency)
- Create and manipulate reports with pivot table’s validation spreadsheets in order to balance against other agencies.
- Maintain reports that would monitor the change invoices and review those on a periodic basis.
- Perform user acceptance testing for changes by business or Oracle
- Assemble quarterly financial statements out of the General Ledger for internal and external uses.
- Generate simple Ad Hoc reports using SQL and other reporting tools.
- Prepare complex and regular journal entries for month end general ledger close, reconciliation of various balances, and resolving various unusual items.
- Assisted a successful modernization effort of legacy healthcare COBOL system transition to Java Oracle EBS Federal Financials system.
- Worked together with Office of General Counsel and Contracting in collection and debt management.
- Data entry into Oracle Federal Financials and Secure Payment systems daily (averaging $30 million per day)
- (Defense Health Agency)
Education
Associate of Applied Science - Business Administration
Everest College
Thornton, CO04-2011
Skills
- Reporting tools
- Financial reporting
- User acceptance testing
- Customer service
- Attention to detail
- SQL proficiency
- Financial systems integration
- Accounting principles
- Adaptability
- Client relations
- Troubleshooting and Diagnostics
Timeline
Customer Service Representative
Farmers
09.2024 - Current
Oracle Financial Systems Analyst
Denver Public Schools
08.2023 - 01.2024
Financial Systems Analyst
The Adecco Group
07.2022 - 08.2023
Oracle Federal Financials Systems Analyst / Subject Matter Expert II
Defense Health Agency
06.2018 - 06.2022
Accounting Clerk III/User Application Analyst/User Support Analyst
Leidos Innovations/Lockheed Martin
09.2013 - 06.2018
Associate of Applied Science - Business Administration
Everest College