John Taber
Xledger
Colorado Springs
10
years of professional experience
ERP systems and workflow professional specializing in complex business applications. Experienced in analyzing system behavior, identifying process issues, and improving workflows to reduce errors and increase operational efficiency. Strong background in requirements gathering, workflow testing, stakeholder collaboration, and supporting software implementation through documentation, validation, and continuous improvement initiatives.
Work History
ERP Systems Analyst / Senior Product Designer
7 Years 7 Months- Analyzed and improved ERP workflows across finance, HR, payroll, expense management, and operational processes used by thousands of business users.
- Partnered with stakeholders, product managers, and engineers to gather requirements, identify process gaps, and define software solutions for complex business workflows.
- Created process documentation, workflow diagrams, business requirements, user flows, specifications, and implementation guidance to support software development and operational consistency.
- Supported software implementation projects by validating requirements, identifying risks, coordinating with stakeholders, and assisting with testing and deployment activities.
- Conducted user acceptance testing (UAT), documented edge cases, and validated workflow functionality prior to software releases.
- Analyzed and improved complex data entry, reporting, and approval workflows, improving process reliability and reducing user errors.
- Created and maintained system documentation, knowledge resources, issue tracking records, and workflow improvement recommendations to support ongoing system maintenance.
- Analyzed workflow usage patterns, support trends, and user feedback to identify process improvement opportunities and support data-driven decision making.
- Supported internal users by identifying and resolving workflow related issues, reducing recurring problems and improving system reliability
Digital Product Designer
1 Year 3 Months- Conducted user testing sessions to identify workflow issues and improve system usability for high-traffic ticketing platforms
- Translated complex business requirements into system workflows and interactive prototypes for validation and refinement
- Identified user pain points in ticket management and seat relocation processes based on observed behavior and feedback
- Collaborated with engineers and stakeholders to refine system functionality and ensure changes met operational needs
Designer - Systems & Process
10 Months- Analyzed client business processes and system workflows for education and healthcare organizations
- Gathered stakeholder requirements and documented recommendations for process improvements
- Conducted testing and collected feedback to validate system changes and improve operational efficiency
Education
Bachelor of Arts
Skills
Business Process Analysis
Workflow Analysis
Requirements Gathering
Process Documentation
Stakeholder Management
Business Requirements Documentation
User Acceptance Testing (UAT)
Process Improvement
Timeline
ERP Systems Analyst / Senior Product Designer
Xledger
11.2018 - CurrentRead More
Digital Product Designer
Ticketmaster/Live Nation
08.2017 - 11.2018Read More
Designer - Systems & Process
Fusing Marketing
10.2016 - 08.2017Read More
Buffalo State College
Bachelor of Arts
Read More