Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Shirley

Westminster

Summary

At Worldwide Technical Services, a skilled Field Service Technician excelled in emergency maintenance and customer satisfaction, leveraging problem-solving and technical troubleshooting expertise. Achieved commendable service quality through efficient route planning and inventory management, significantly enhancing operational efficiency. Renowned for a positive attitude and mechanical aptitude, consistently updated skills to stay ahead in the field. Hardworking FSE bringing 38+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Versatile FSE skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Reliable Installer with 38 years of experience in computer roles. Lifts up to 50 pounds safely and effectively and follows directions to complete tasks accurately.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Field Service Technician

Worldwide Technical Services
09.1985 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $3000.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
  • Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
  • Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

Associate in Electronics Engineering Technology - Electrical, Electronics Engineering Technologies

Wichita Technical Institute - Wichita
Wichita, KS
09.1985

Skills

  • Problem-Solving
  • Troubleshooting and repair
  • Positive Attitude
  • Field Repairs
  • Customer Service
  • Technical Troubleshooting
  • Mechanical Aptitude

Certification

  • A+ License - 20

Timeline

Field Service Technician

Worldwide Technical Services
09.1985 - Current

Associate in Electronics Engineering Technology - Electrical, Electronics Engineering Technologies

Wichita Technical Institute - Wichita

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John Shirley