John Reed
Westminster
Summary
Dedicated professional with a robust background in equipment maintenance and customer service. Known for effective communication and a commitment to delivering timely solutions, ensuring high levels of customer satisfaction.
Results-driven Service Technician with extensive experience in diagnostics, troubleshooting, and preventive maintenance. Proven ability to enhance customer satisfaction and streamline service processes, contributing to operational efficiency.
Dynamic Service Technician skilled in problem-solving, attention to detail, and team collaboration. Experienced in training junior technicians and optimizing maintenance procedures, driving improvements in service quality and operational performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Technician
Towlift
Denver, CO
01.2017 - Current
- Diagnosed and repaired various types of material handling equipment for optimal performance.
- Conducted routine maintenance to ensure compliance with safety standards and operational efficiency.
- Collaborated with team to streamline service processes, improving turnaround times for repairs.
- Trained junior technicians on equipment troubleshooting and maintenance best practices.
- Enhanced customer satisfaction through effective communication and timely completion of service requests.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Store Manager
EZ Pawn
Denver, CO
01.2011 - 11.2016
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and developed team members on sales techniques and customer service standards.
- Analyzed sales data to identify trends, enhancing product placement and promotional strategies.
- Managed budgeting processes, ensuring alignment with financial objectives and operational efficiency.
- Resolved customer complaints effectively, maintaining high satisfaction ratings through proactive engagement.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Install Manager
Quality Auto Sound
Denver, CO
06.1999 - 05.2010
- Oversaw installation processes for audio systems, ensuring adherence to quality standards.
- Trained and mentored team members on best practices and installation techniques.
- Streamlined workflow procedures, enhancing team efficiency and project turnaround time.
- Managed inventory of tools and equipment, ensuring availability for installations.
- Collaborated with clients to determine specifications and customization options for installations.
- Resolved technical issues during installations, providing swift solutions to maintain schedules.
- Used hand tools, power drills, multi-meters and watt meters.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
Education
High School Diploma -
Iver C. Ranum
Denver, COSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Diagnostics and troubleshooting
- Problem-solving
- Technical training sessions
- Teamwork and collaboration
Certification
- Master Electrician Technician - MIT/CAT/JH
- Master IC Technician - MIT/CAT/JH
- Master Warehouse Technician - MIT/CAT/JH
- Certified Perkins - MLA
- Certified K-25 - MLA
- Certified Kombi - MLA
- Certified Technician - Kalmar
- Certified Technician - Bobcat
Timeline
Service Technician
Towlift
01.2017 - Current
Store Manager
EZ Pawn
01.2011 - 11.2016
Install Manager
Quality Auto Sound
06.1999 - 05.2010
High School Diploma -
Iver C. Ranum