John McGonigle
Mt. Crested Butte
Summary
Experienced resort management professional offering 11+ years in the Gunnison Valley with exemplary organizational and client services skills. I am a customer oriented, team leader with experience working in high-end resorts in a ski destination town.
Overview
7
7
years of professional experience
Work History
Conference Services Manager
Elevation Hotel & Spa
08.2021 - Current
- Coordinated with clients and operation teams for events up to 350 people.
- Coordinated & executed events with up to 25 staff members.
- Work directly with hotel Director of Sales & GM.
- Work with hotel ownership and management to ensure goals and budgets are met.
- Monitor room blocks, F&B, meeting space and special concessions contractual agreements.
- Manage hotel ski club and members
Front Office Supervisor
Elevation Hotel & Spa
07.2020 - 08.2021
- Kept close eye on front desk to promptly address and resolve issues.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Managed front office team of 7-10 members.
- Worked with operations team to ensure guest satisfaction.
Assistant Lodge Manager
Eleven Experience
04.2018 - 04.2020
- Assisted lodge manager & GM in day to day operations.
- Intern coordinator for all company interns.
- Managed and coordinated all Public House Lofts guest stays.
- Recruit, interview and hire employees.
- Coordinate activities with other supervisory personnel.
- Coordinated with high-profile clientele to ensure exceptional service and satisfaction.
Certified Ski Instructor & Coach
Crested Butte Ski Resort
12.2017 - 04.2018
- Voted rookie of the year award.
- Voted Peak Performer for February & March.
Education
Bachelor of Arts - Business And Economics
Western Colorado University
12.2017
Skills
- Proficient in Delphi & Opera
- Extremely detail oriented
- Excellent customer service skills
- Leader
- Ability to reach goals and budgets
- Ability to work in fast pace environment
- Adaptive & progressive in work setting
- Staff training
Volunteering
- Volunteer with Crested Butte Film Festival
Timeline
Conference Services Manager
Elevation Hotel & Spa
08.2021 - Current
Front Office Supervisor
Elevation Hotel & Spa
07.2020 - 08.2021
Assistant Lodge Manager
Eleven Experience
04.2018 - 04.2020
Certified Ski Instructor & Coach
Crested Butte Ski Resort
12.2017 - 04.2018
Bachelor of Arts - Business And Economics
Western Colorado University
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