John Markley
Frederick
Summary
Dedicated customer service professional, who thrives within a team-oriented environment while successfully balancing the requirements of an individual contributor. I willingly share knowledge with other team members, create strategic partnerships, manage resources, multiple priorities, allowing for profitable growth within the department.
Overview
11
11
years of professional experience
Work History
Auto Body Estimator
B&E Auto Body
Brighton
07.2025 - Current
- Evaluated vehicle damage and estimated repair costs accurately.
- Communicated repair details to customers clearly and effectively.
- Collaborated with technicians to determine necessary repairs and parts.
Claims Adjuster
Len Lyall Chevrolet
Aurora
01.2024 - 07.2025
- Explain claims process to customers which includes computer diagnostics, visual inspection of all current and prior damage, complete teardown of vehicle, submission of claim and text updates of the repair process through completion.
- Write estimates and take photos of damage, send them for approval, and then order parts through our parts department price matching to OEM parts when possible.
- Maintain shop flow so vehicles are completed on time, managing accounts receivable, collecting payments, assigning labor to technicians and painters, and updating customers throughout the claims process.
Claims Adjuster
Michaels Autobody/Classic Collision
Frederick
01.2022 - 01.2023
- Schedule customer with State Farm, American Family, and other Direct Repair Facilities, and write estimates for them.
- Follow all guidelines set by Direct Repair Facilities and process claims accordingly.
- Order parts through collision link, ops track, CCC or directly with parts departments, price matching when possible.
- Monitor vehicle through production, completing and collecting all payments and satisfying all drop contractual requirements.
Claims Adjuster
Gerber Collision
01.2021 - 01.2022
- Identify damage to vehicles and determine the next steps in the repair process with customers.
- Discuss damage and go over out of pocket expense or submission of estimate to insurance company.
- Maintain all direct repair facilities for each company contracted with.
- Provide customer with the best repair process, schedule repairs or follow up with insurance company and manage file until repairs complete with vehicle.
Parts Manager
Fairway Collision Center
Denver
01.2019 - 01.2021
- Receive all initial parts ordered in by adjusters, inspecting for damage and mirror matching parts to vehicle.
- Call vendors for cleanup time for damaged parts.
- Work with body technicians, adjusters, and mechanics to identify missing parts and create supplements.
- Locate and order OEM, Aftermarket and LKQ parts through a variety of vendors, CCC and OPS TRAX.
- Check status and availability of parts and when needed search out different vendors to expedite orders.
- Maintain parts inventory and storage of parts received for repair jobs.
- Position ended due to COVID
Independent Claims Adjuster
Property Damage Appraisers
Denver
01.2017 - 01.2019
- Insurance inspection of multiple vehicle types including auto, marine, atv, motorcycle, snowmobile, semi-tractor trailers, trailers, motor homes, horse trailers and any other type of heavy equipment.
- Estimate writing using Mitchell for all vehicles and heavy equipment with total loss evaluations when needed.
- Completion of all supplements for estimates written with follow ups.
- Heavy equipment training in Fort Worth TX and continuing education through online classes.
Recovery Specialist
Nelnet
Lincoln
01.2015 - 01.2017
- Collects private student loan debt on past due accounts specifically assigned.
- Works with 250 to 330 accounts per month from multiple different lenders.
- Makes multiple calls to borrowers and relatives to attempt contact with borrower.
- Uses several methods to contact borrower including text, email, cell phone, facebook, and paid services including TLO, Experian, Acuaraint and CPC.
- Outbound calls to Citibank student loan customers to collect payments on past due accounts.
- Provide additional assistance on delinquent accounts including forbearance and in school deferment.
- Send out correspondence on account status and repayment options.
- Take inbound customer service calls and account maintenance calls.
- Spoke with customers on the phone through inbound and outbound calls on their student loans.
- Collect monthly payments from borrowers who can afford the current repayment plan.
- Identify needs and give additional repayment options to those seeking lower payments.
- Place customers on repayment plans when possible and look for temporary forbearance if necessary.
- Educate borrowers on different forgiveness plans and deferments that are available.
- Help keep accounts current and avoid negative tax reporting.
- Recovery Specialist Enhanced Collection Team
- Private Student Loan Recovery Specialist
- Federal Student Loan Resolution Specialist
Education
Bachelors - Paralegal Studies
College of St Mary
Lincoln, NESkills
- Customer Engagement
- Insurance Professional
- Communication
- Problem-solving
- MS Office Suite
- CCC
- Mitchell
- Audix Estimating
- Pathways
Timeline
Auto Body Estimator
B&E Auto Body
07.2025 - Current
Claims Adjuster
Len Lyall Chevrolet
01.2024 - 07.2025
Claims Adjuster
Michaels Autobody/Classic Collision
01.2022 - 01.2023
Claims Adjuster
Gerber Collision
01.2021 - 01.2022
Parts Manager
Fairway Collision Center
01.2019 - 01.2021
Independent Claims Adjuster
Property Damage Appraisers
01.2017 - 01.2019
Recovery Specialist
Nelnet
01.2015 - 01.2017
Bachelors - Paralegal Studies
College of St Mary