I am highly interested in aviation, I love learning new things about different types of aircraft My dream career is to be a pilot
John Huff
Durango
Summary
Driven professional with expertise in multitasking and problem-solving. Proven ability to enhance operational efficiency while delivering exceptional customer service in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Cross Utilized Agent
United Ground Express
Durango, CO
08.2025 - Current
- Executed loading and unloading procedures for baggage, contributing to on-time flight schedules.
- Operated ground support equipment to facilitate efficient operations
- Conducted daily operations while upholding safety regulations to mitigate risks and enhance workplace safety.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Implemented safety protocols at ticket counter by verifying that checked luggage adhered to regulations concerning hazardous materials.
- working the gate making sure they have the correct seats
- Coordinated aircraft movements in and out of the gate to maintain operational flow and safety standards.
Team Lead
Walmart
Durango, CO
08.2021 - 08.2025
- Led team in achieving operational efficiency through process improvements and workflow optimization.
- Guided new staff through comprehensive training on best practices and company policies to enhance operational efficiency.
- Monitored stock levels and coordinated replenishment efforts to uphold inventory accuracy and meet demand.
- Executed performance evaluations consistently to promote continuous growth and improvement among team members.
- Instructed new team members on company procedures and safety requirements to promote a culture of compliance and safety awareness.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Achieved timely task completion by effectively managing associate workloads and break schedules. Enhanced team productivity through proactive performance management.
Cross Utilized Agent
SkyWest Airlines
Durango, CO
06.2019 - 07.2021
- Assisted in loading and unloading baggage, ensuring timely turnaround of aircraft.
- Operated ground support equipment to facilitate efficient operations during peak hours.
- Executed routine equipment inspections to maintain operational readiness.
- Responded effectively to evolving demands in a high-pressure airport setting to ensure operational efficiency.
- Supported training initiatives for new hires by sharing knowledge of operational procedures.
- Ensured passenger satisfaction through timely and professional resolution of concerns.
- Provided assistance to passengers with special needs to enhance travel experience and minimize stress.
- Streamlined check-in and boarding operations, resulting in increased customer satisfaction levels.
Crew Trainer
McDonald's
Durango, CO
06.2017 - 06.2019
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and quality control measures.
- Mentored staff to enhance skills in order preparation and cash handling.
- Implemented process improvements that increased service efficiency during high-demand periods.
- Trained other employees in customer service, food safety, and performance requirements.
Education
High School Diploma -
Durango High School
Durango, CO05.2018
Skills
- Strong multitasking
- Effective problem solving
- Exceptional communication
- Documentation management
- Teamwork
- Customer service
- Attention to detail
- Time management
Interests
Timeline
Cross Utilized Agent
United Ground Express
08.2025 - Current
Team Lead
Walmart
08.2021 - 08.2025
Cross Utilized Agent
SkyWest Airlines
06.2019 - 07.2021
Crew Trainer
McDonald's
06.2017 - 06.2019
High School Diploma -
Durango High School