Summary
Overview
Work History
Education
Skills
Interests
Timeline
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John Huff

Durango

Summary

Driven professional with expertise in multitasking and problem-solving. Proven ability to enhance operational efficiency while delivering exceptional customer service in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Cross Utilized Agent

United Ground Express
Durango, CO
08.2025 - Current
  • Executed loading and unloading procedures for baggage, contributing to on-time flight schedules.
  • Operated ground support equipment to facilitate efficient operations
  • Conducted daily operations while upholding safety regulations to mitigate risks and enhance workplace safety.
  • Provided customer service support, addressing inquiries and resolving issues promptly.
  • Implemented safety protocols at ticket counter by verifying that checked luggage adhered to regulations concerning hazardous materials.
  • working the gate making sure they have the correct seats
  • Coordinated aircraft movements in and out of the gate to maintain operational flow and safety standards.

Team Lead

Walmart
Durango, CO
08.2021 - 08.2025
  • Led team in achieving operational efficiency through process improvements and workflow optimization.
  • Guided new staff through comprehensive training on best practices and company policies to enhance operational efficiency.
  • Monitored stock levels and coordinated replenishment efforts to uphold inventory accuracy and meet demand.
  • Executed performance evaluations consistently to promote continuous growth and improvement among team members.
  • Instructed new team members on company procedures and safety requirements to promote a culture of compliance and safety awareness.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Achieved timely task completion by effectively managing associate workloads and break schedules. Enhanced team productivity through proactive performance management.

Cross Utilized Agent

SkyWest Airlines
Durango, CO
06.2019 - 07.2021
  • Assisted in loading and unloading baggage, ensuring timely turnaround of aircraft.
  • Operated ground support equipment to facilitate efficient operations during peak hours.
  • Executed routine equipment inspections to maintain operational readiness.
  • Responded effectively to evolving demands in a high-pressure airport setting to ensure operational efficiency.
  • Supported training initiatives for new hires by sharing knowledge of operational procedures.
  • Ensured passenger satisfaction through timely and professional resolution of concerns.
  • Provided assistance to passengers with special needs to enhance travel experience and minimize stress.
  • Streamlined check-in and boarding operations, resulting in increased customer satisfaction levels.

Crew Trainer

McDonald's
Durango, CO
06.2017 - 06.2019
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured compliance with food safety regulations and quality control measures.
  • Mentored staff to enhance skills in order preparation and cash handling.
  • Implemented process improvements that increased service efficiency during high-demand periods.
  • Trained other employees in customer service, food safety, and performance requirements.

Education

High School Diploma -

Durango High School
Durango, CO
05.2018

Skills

  • Strong multitasking
  • Effective problem solving
  • Exceptional communication
  • Documentation management
  • Teamwork
  • Customer service
  • Attention to detail
  • Time management

Interests

I am highly interested in aviation, I love learning new things about different types of aircraft My dream career is to be a pilot

Timeline

Cross Utilized Agent

United Ground Express
08.2025 - Current

Team Lead

Walmart
08.2021 - 08.2025

Cross Utilized Agent

SkyWest Airlines
06.2019 - 07.2021

Crew Trainer

McDonald's
06.2017 - 06.2019

High School Diploma -

Durango High School
John Huff