Summary

Overview

Work History

Education

Skills

Timeline

John Houghtaling

Denver

Summary

I am a motivated, customer-service oriented person who loves to greet customers with a smile and help them leave the store feeling better than when they entered. I seek to improve my employers business by being to work early, executing directives given by higher-ups, being organized in my work, treating customers like the valuable people they are, and having fun at work. I am a humble and teachable employee who enjoys being shown a better way if necessary. I have recently transitioned into the Transportation and Safety sector where I aim to keep the general public, my co-workers, and contractors safe by following my companies policies and all laws/regulations regarding road work/vehicular travel.

Overview

years of professional experience

Work History

Traffic Control Flagger / Protector

AWP Safety

Denver, CO

04.2025 - Current

Coordinated traffic flow to ensure safety in work zones.
Monitored site conditions and communicated hazards to drivers and pedestrians.
Utilized signage and barriers to direct vehicles safely around construction areas.
Trained new flaggers on safety protocols and operational procedures.

Manager

Solo Vino Catskill

Catskill, NY

05.2018 - 08.2020

Managed the stores daily operations. Conducted wine tastings with vendors and chose certain product for the store based on price and customer needs.
Designed the store to be visually appealing and easy to navigate. Met customers as they entered and assisted them in finding the right product for them.
Conducted weekly wine tastings for the general public. Managed the daily sales and cash register. Made connections with other local businesses. Managed and expanded our social media presence/influence. Etc.

Server

Hudson Food Studio

02.2017 - 12.2018

Prep the dining room for dinner service. Greet customers and seat them. Take customers orders, explain specials, create alcoholic and non-alcoholic beverages.
Communicate with Chef and kitchen to accommodate any special requests. Worked with wine/liquor distributors to taste/test product, then choose which product we'd like to purchase.
Explain wine varietals, regions, and vintages to customers.

Maître D’, Server

Helsinki Hudson

Hudson, NY

01.2014 - 12.2017

Fine dining restaurant/wedding venue.
Answer phone calls during the day and answer questions about upcoming shows, wedding venue requests, or dinner reservations. Manage the OpenTable reservation program. Create floorplan for the nights reservations. Recognize VIPs and special requests and accommodate them. Greet customers at the door. Hang up coats. Bring customers to their reserved table.
Server: Go over daily specials with Chef before service.
Understand the menu in minute detail. Greet customers and take their order. Explain the wine selections and give recommendations. Enter orders through Aloha POS.
Conducted wine tastings for the staff. Informed them on selling points of product. Made known to colleagues the important facts about any particular bottle of wine.

Food Runner/Barback

Legends Bar and Grill

Windham, NY

01.2012 - 12.2013

Brought food from kitchen to customers. Supported bartender by keeping items in stock, opening beverages for customers, and other various tasks.