Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Franchuk

Grand Junction

Summary

Motivated business professional bringing 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. More than 15 years in automotive and heavy duty truck/trailer repair background. Off-road is a passion that is looking to turn into a career. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Shop Technician 2

Equipment Share
02.2024 - Current
  • Enhanced shop efficiency by streamlining inventory management and organizing workspace.
  • Reduced equipment downtime through regular maintenance and prompt troubleshooting.
  • Contributed to a safer work environment by consistently following safety protocols and procedures.
  • Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
  • Performed preventative maintenance tasks diligently, extending the lifespan of valuable equipment assets.
  • Kept shop clean and organized.
  • Built, tested and modified equipment to achieve functionality objectives.

Service Advisor

Driven Diagnostics
03.2023 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.

SNAP-ON TOOLS FRANCHISE OWNER

J & A INDUSTRIES, LLC/ SELF EMPLOYED
11.2021 - 01.2023
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Handled customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Verified parts and materials through audit inspections and independent checks.
  • Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in the tool truck market.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.

SNAP-ON TOOLS FRANCHISE MANAGER

SUNN ENTERPRISES
04.2018 - 11.2021
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Promoted positive customer experience through day-to-day supervision and management of customers and inventory.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Diesel Technician

Diesel Performance Of Gj
06.2016 - 04.2018
  • Removed components and completed repairs or installed new replacements.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Replaced parts such as belts, hoses and motors on different systems.
  • Inspected [Vehicles] for repair and maintenance needs.
  • Performed vehicle lubrication and DOT safety inspections.
  • Assessed engines to inform preventive maintenance work.
  • Diagnosed mechanical problems for repair or replacement.
  • Carried out day-day-day duties accurately and efficiently.
  • Adjusted machinery and notified supervisors of malfunctions.

Diesel Technician

MARSH TRUCKING
04.2013 - 06.2016
  • Removed components and completed repairs or installed new replacements.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Replaced parts such as belts, hoses and motors on different systems.
  • Completed warranty services and submitted required paperwork.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Diagnosed mechanical problems for repair or replacement.

Diesel Mechanic

E.W. Wylie Corp
03.2012 - 02.2013
    Maintain and repair a fleet of OTR hauling trucks and trailers in a timely matter. Ranging from oil changes to setting over heads. Engine diagnostics on Mack, Kenworth, Volo, Perterbuilt, Freightliner, International with the most commom engines.  

    Was also sent out for 2 day training class for Mack & Volo computer diagnostics and repair.
    Reason for leaving: I moved to California 
  • Repaired, replaced and adjusted brakes and brake pads.
  • Tested vehicles and their components and systems.
  • Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Adjusted repaired systems to meet manufacturers' performance specifications.
  • Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
  • Diagnosed computer and electrical failure with appropriate testing equipment.
  • Managed and maintained the necessary level of supplies in the shop.
  • Disassembled engines and repaired or replaced defective parts.
  • Replaced drive and hydraulic systems.

Diesel Tech

Nelson International Dealership
02.2009 - 03.2011
  • Repaired, replaced and adjusted brakes and brake pads.
  • Tested vehicles and their components and systems.
  • Operated equipment such as compression gauges and computerized diagnostic devices.
  • Adjusted repaired systems to meet manufacturers' performance specifications.
  • Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
  • Reviewed work orders and discussed them with supervisors.
  • Communicated effectively with customers on future problems and repairs that might need to be addressed.
  • Completed routine maintenance to prevent future breakdowns.
  • Inflated tires on a test machine and adjusted controls to simulate road conditions.
  • Upheld top-quality workmanship and excellent customer service.
  • Diagnosed computer and electrical failure with appropriate testing equipment.
  • Cleaned and removed grease on engines and engine compartments using specific chemicals.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Disassembled engines and repaired or replaced defective parts.
Reason for leaving: Moved 

Education

GED - General

Jamestown Vocational School
Jamestown, ND
2006

Skills

  • Highly dependable
  • Attention to detail
  • Fast learner
  • Diagnostics knowledge
  • Exhaust systems
  • Fuel ignition repair
  • Air conditioning systems
  • Heavy equipment operation
  • Equipment calibration
  • Forklift operator
  • Air systems
  • Steering & Suspension
  • Sales Planning
  • Negotiation and Persuasion
  • Brand Visibility
  • Client Needs Assessment
  • Sales Strategies
  • Franchise Operations
  • Issue Resolution
  • Personnel Scheduling
  • Cash Control
  • Store Displays
  • Vendor Relationship Management
  • Accounting Management
  • Social Media Platforms
  • Team Leadership
  • Effective Customer Communication
  • Purchasing and Planning
  • Budgeting and Cost Control
  • Negotiation

Timeline

Shop Technician 2

Equipment Share
02.2024 - Current

Service Advisor

Driven Diagnostics
03.2023 - Current

SNAP-ON TOOLS FRANCHISE OWNER

J & A INDUSTRIES, LLC/ SELF EMPLOYED
11.2021 - 01.2023

SNAP-ON TOOLS FRANCHISE MANAGER

SUNN ENTERPRISES
04.2018 - 11.2021

Diesel Technician

Diesel Performance Of Gj
06.2016 - 04.2018

Diesel Technician

MARSH TRUCKING
04.2013 - 06.2016

Diesel Mechanic

E.W. Wylie Corp
03.2012 - 02.2013

Diesel Tech

Nelson International Dealership
02.2009 - 03.2011

GED - General

Jamestown Vocational School

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John Franchuk