John Boyd Gilbert
Dillon
Summary
Dedicated team player with experience in customer service, sales, and shipping. Skilled in assisting guests, resolving issues, and collaborating with colleagues. Adaptable to new technologies and excelling in fast-paced environments. Experienced in training teams, maintaining organization, and ensuring timely task completion. Committed to delivering exceptional work and creating positive experiences for others.
Overview
6
6
years of professional experience
Work History
Product Sales and Services Supervisor
Vail Resorts
10.2024 - Current
- Expanded expertise in product sales including ski lessons, ticketing, and call center operations.
- Trained and managed a larger team, building leadership and mentoring skills.
- Adapted quickly to new operating systems and sales platforms.
Shipping and Receiving Associate
REI Co-op
02.2025 - 06.2025
- Coordinated with team members using new communication tools and protocols.
- Ensured timely and accurate shipping by maintaining a detailed schedule.
- Collected and verified inventory data to maintain product accuracy and availability.
Product Sales and Services Supervisor
Vail Resorts
03.2022 - 10.2024
- Gained comprehensive experience across all sales areas: ski lessons, ticketing, and call center support.
- Delivered guest service by resolving questions and promoting Vail products.
- Trained and supported team members, improving service quality and team performance.
- Strengthened communication and collaboration in a fast-paced team environment.
Sales Advisor
Tesla, Inc.
11.2019 - 09.2021
- Managed customer relationships through phone, email, and in-person communications.
- Guided customers through the full order and delivery process, ensuring satisfaction.
- Efficiently balanced showroom responsibilities and inbound call volume.
Education
Bachelor of Arts - Advertising and Marketing
Wayne State University
Detroit, MISkills
- Guest Services & Sales Support
- Team Training & Supervision
- Shipping & Inventory Coordination
- Verbal and Written Communication
- Time Management & Multitasking
- Software Proficiency: RTP, Salesforce, POS Systems
- Employee motivation
- Attention to detail
Timeline
Shipping and Receiving Associate
REI Co-op
02.2025 - 06.2025
Product Sales and Services Supervisor
Vail Resorts
10.2024 - Current
Product Sales and Services Supervisor
Vail Resorts
03.2022 - 10.2024
Sales Advisor
Tesla, Inc.
11.2019 - 09.2021
Bachelor of Arts - Advertising and Marketing
Wayne State University
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