JOHN BAKER
Henderson
Summary
Dynamic Customer Development Manager with a proven track record at Southern Glazer's Wine and Spirits, leveraging data-driven decision making and exceptional problem-solving skills to enhance client satisfaction and drive growth. Successfully led cross-functional teams, optimizing sales forecasting and inventory management, resulting in improved operational efficiency and customer retention.
Overview
23
23
years of professional experience
Work History
Customer Development Manager
Southern Glazer's Wine and Spirits
02.2019 - Current
- Developed strategic partnerships with key clients to enhance customer satisfaction and retention.
- Analyzed market trends to identify growth opportunities and align product offerings accordingly.
- Led cross-functional teams to drive customer engagement initiatives, improving overall client experience.
- Implemented data-driven strategies to optimize sales forecasting and inventory management processes.
- Facilitated cross-departmental collaboration, fostering a culture of continuous learning and innovation.
Director, Category Management
Southern Glazer's Wine and Spirits
01.2006 - 01.2019
- Developed and implemented strategic plans to enhance operational efficiency and drive organizational growth.
- Led cross-functional teams to execute key initiatives, fostering collaboration across departments.
- Analyzed industry trends to inform decision-making and optimize resource allocation.
- Established performance metrics to evaluate project success and ensure alignment with strategic objectives.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
District Sales Manager
Southern Glazer's Wine and Spirits
08.2005 - 01.2006
- Developed and executed regional sales strategies to drive market growth.
- Managed key account relationships, enhancing customer satisfaction and retention.
- Analyzed sales data to identify trends and optimize sales performance.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented effective merchandising strategies to increase product visibility.
- Conducted regular performance reviews, ensuring alignment with business goals.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Display Superivisor
Southern Glazer's Wine and Spirits
01.2003 - 07.2005
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Developed training programs for new staff, enhancing team performance and efficiency.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Southern Glazer's Wine and Spirits
05.2002 - 12.2002
- Developed strong client relationships to enhance customer loyalty and drive sales growth.
- Analyzed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained and mentored new sales associates on product knowledge and customer service standards.
- Implemented effective merchandising strategies to increase product visibility and appeal.
- Collaborated with team members to achieve monthly sales targets through coordinated efforts.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
Education
Marketing
Auburn University
Montgomery, AL03-1982
Skills
- Data-driven decision making
- CRM proficiency
- Performance tracking
- Brand positioning
- Customer service
- Problem-solving
Timeline
Customer Development Manager
Southern Glazer's Wine and Spirits
02.2019 - Current
Director, Category Management
Southern Glazer's Wine and Spirits
01.2006 - 01.2019
District Sales Manager
Southern Glazer's Wine and Spirits
08.2005 - 01.2006
Display Superivisor
Southern Glazer's Wine and Spirits
01.2003 - 07.2005
Sales Associate
Southern Glazer's Wine and Spirits
05.2002 - 12.2002
Marketing
Auburn University
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