John Arrieta Castillo
Bogotá,DC
Summary
A seasoned leader in B2B sales and customer service, I excel in consultative selling and motivational leadership, evidenced by surpassing sales goals at Telefonica - Movistar. Skilled in sales coaching and strategic prospecting, I've driven team success and revenue growth by leveraging market trends and relationship management. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
13
13
years of professional experience
Work History
Professional Sales Leader - Cross Selling B2B
Telefonica - Movistar
Bogotá
04.2019 - Current
- Built sales forecasts and schedules to reflect desired productivity targets.
- Enhanced product knowledge through continuous learning and professional development activities.
- Negotiated contracts and closed agreements to maximize profit.
- Maintained accurate records of all sales activities including quotes, orders, follow-up activities.
- Trained and mentored junior sales representatives and team members.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Identified and targeted new business opportunities through market research and analysis.
- Delivered sales presentations to high-level executives and decision-makers.
Professional SME - B2B
Telefonica - Movistar
Bogota
03.2018 - 04.2019
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Scheduled sales appointments and met with potential customers to explain benefits of products and services.
- Generated reports using data analysis tools such as Excel spreadsheets or Salesforce software.
- Posed as models for advertising, artistic creation and display of goods.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Created strategies to increase sales revenue by targeting key markets or expanding into new areas of business.
Commerce and Support Analyts
Telefonica - Movistar
Bogota
12.2016 - 02.2018
- Provided strategic insights into customer segmentation, marketing campaigns, product usage, and overall performance of the business.
- Provided guidance on technical issues related to setting up tracking codes across websites or mobile apps.
- Researched industry and technologies to identify and integrate optimal tools for analytics needs.
- Conducted A and B testing experiments to evaluate the effectiveness of different features or design changes.
- Developed new functions and applications to conduct analyses.
- Applied feature selection algorithms to predict potential outcomes.
Customer Service Consultant
Telefonica - Movistar
Bogota
02.2015 - 12.2016
- Developed relationships with customers to ensure repeat business opportunities.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Adhered to company policies while providing excellent customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Supervisor Retail
Claro Móvil
Barranquilla
03.2013 - 09.2014
- Processed credit card payments and counted back change and currency with accuracy rate.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Supervised work of cashiers, training new team members and monitoring performance.
- Enhanced customer loyalty programs, resultingin an increase in repeat customers.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Customer Service Representative
Interactivo Contact Center
Barranquilla
01.2013 - 03.2013
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided accurate information about products and services to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Analyst
AT&T
Barranquilla
11.2011 - 11.2012
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Managed escalations from customers who were not satisfied with initial response.
- Conducted quality control checks on all customer service operations.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Master - Business Intelligence & Big Data Analytics
Escuela Europea de Dirección y Empresa (EUDE Business School)
02.2026
Post-Graduate Certificate - Business Management
Universidad Autónoma Del Caribe
Barranquilla08.2016
Business Administration And Management
Universidad Autónoma Del Caribe
Barranquilla07.2016
English Course C2 - English
Contact BAQ
Barranquilla11.2014
Skills
- Sales coaching
- Consultative selling
- Relationship management
- Motivational leadership
- Sales closing
- Merchandise flow
- Sales presentations
- Sales program creation
- Strategic prospecting
- Team building
- Sales planning
Timeline
Professional Sales Leader - Cross Selling B2B
Telefonica - Movistar
04.2019 - Current
Professional SME - B2B
Telefonica - Movistar
03.2018 - 04.2019
Commerce and Support Analyts
Telefonica - Movistar
12.2016 - 02.2018
Customer Service Consultant
Telefonica - Movistar
02.2015 - 12.2016
Supervisor Retail
Claro Móvil
03.2013 - 09.2014
Customer Service Representative
Interactivo Contact Center
01.2013 - 03.2013
Customer Service Analyst
AT&T
11.2011 - 11.2012
Master - Business Intelligence & Big Data Analytics
Escuela Europea de Dirección y Empresa (EUDE Business School)
Post-Graduate Certificate - Business Management
Universidad Autónoma Del Caribe
Business Administration And Management
Universidad Autónoma Del Caribe
English Course C2 - English
Contact BAQ
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