John Alvey
Denver
Summary
Dynamic professional with extensive experience at Motion Industries, excelling in customer relations and hydraulic systems. Proven ability to enhance client satisfaction through effective communication and product knowledge. Skilled in cross-selling and upselling, while consistently achieving operational efficiency and fostering team development. Committed to delivering exceptional service and innovative solutions.
Diligent CSR with strong background in customer service and sales. Successfully improved customer satisfaction and built lasting client relationships. Demonstrated proficiency in problem-solving and communication skills.
Experienced with customer interactions and sales processes, ensuring high service standards and client satisfaction. Utilizes effective communication to identify opportunities and achieve sales goals. Knowledge of conflict resolution and relationship-building techniques.
Overview
23
23
years of professional experience
Work History
CSR, Sales
Motion Industries
09.2022 - 01.2025
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Hydraulic Technician
Motion Industries
04.2017 - 08.2022
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Saved money by reworking parts suitable for refurbishment.
- Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Collaborated with team members to ensure proper diagnosis, repair, and testing of hydraulic components.
- Streamlined processes through the development and implementation of standardized procedures for hydraulic maintenance tasks.
Hydraulic Technician
Alaska Hydraulics
02.2002 - 04.2017
- Cleaned and lubricated parts to maximize life of equipment and improve performance.
- Strengthened client relationships through consistent delivery of exceptional workmanship in the repair or replacement of hydraulic components.
- Increased customer satisfaction through prompt response time and effective communication of technical issues.
- Installed new parts and components such as lines, pipes and bracing.
- Reduced downtime with efficient troubleshooting and swift problem resolution for hydraulic systems.
- Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
- Boosted operational efficiency by creating detailed work reports and maintaining accurate records of all repairs performed.
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment.
- Contributed to company growth through successful completion of challenging projects involving advanced hydraulic technologies.
- Measured distances precisely to repair and install parts within strict tolerances.
- Assisted colleagues in overcoming technical challenges through sharing expertise and providing guidance on complex issues.
- Maintained up-to-date knowledge on industry standards, innovations, and best practices by attending training sessions and conferences.
Education
No Degree - Marine Biology
University of Alaska
AKSkills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Product knowledge expertise
- Customer relations
- Order processing
- Call center operations
- Team development
- Active listening
Timeline
CSR, Sales
Motion Industries
09.2022 - 01.2025
Hydraulic Technician
Motion Industries
04.2017 - 08.2022
Hydraulic Technician
Alaska Hydraulics
02.2002 - 04.2017
No Degree - Marine Biology
University of Alaska
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