John Alexander
Denver
Summary
Experienced retail professional with a diverse background across multiple sectors. Proven leadership abilities complemented by strong merchandising and operational skills. Adaptable team player capable of thriving in various environments.
Overview
23
23
years of professional experience
Work History
Merchandise Buyer
Whole Foods Market Inc
Denver
06.2021 - Current
- Selected and sourced high-quality products aligned with Whole Foods' values and standards.
- Managed inventory levels to maintain stock availability that aligns with customer demand.
- Developed seasonal buying strategies based on customer preferences and sales forecasts.
- Trained junior buyers on procurement processes and supplier relationship management to enhance team capability.
- Maintained accurate records of purchases, pricing, deliveries, inventories.
- Reviewed vendor invoices for accuracy before submitting them for payment processing.
- Analyzed consumer trends and preferences to uncover strategic buying opportunities that align with market demands.
Store Lead Baker
Whole Foods Market Inc
Denver
03.2019 - 06.2021
- Oversaw daily bakery operations, enhancing staff performance and ensuring smooth workflow.
- Trained and evaluated bakery staff on baking techniques and safety procedures, fostering a knowledgeable team.
- Trained new employees on bakery procedures and safety standards.
- Ensured compliance with health regulations and quality standards.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Monitored adherence to food safety regulations and health codes, maintaining high standards in kitchen operations.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at the bakery.
Produce Production Supervisor
Whole Foods Market Inc
Denver
10.2016 - 03.2018
- Ensured compliance with food safety and hygiene standards.
- Monitored temperature control systems in storage areas to ensure optimal preservation of fruits.
- Checked quality of produce upon arrival at the facility; discarded any spoiled or rotten items.
- Sliced and prepared various fruits for salads and desserts.
- Utilized knives and cutting tools efficiently for optimal results.
- Maintained cleanliness and organization of cutting stations to support efficient food preparation.
- Labeled containers to clearly indicate quantity and type of product for accurate inventory management.
- Stored pre-cut fruits in containers labeled with expiration dates in walk-in refrigerators.
- Prepared fresh fruit platters for special events such as weddings or corporate meetings.
Customer Service Supervisor
Whole Foods Market Inc
Pembroke Pines
04.2012 - 02.2015
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Monitored customer service performance metrics to identify trends and inform team training and development.
- Identified areas for improvement in customer service process and developed targeted strategies to enhance service quality.
- Trained new staff on company policies and customer interaction techniques.
- Trained staff on new systems to leverage technology for improved customer satisfaction outcomes.
- Monitored team performance and provided constructive feedback for improvement.
- Coordinated daily operations to ensure efficient store management and service flow.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Assistant Store Manager
Sur La Table
Pembroke Pines
10.2006 - 04.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained staff on customer service and product knowledge to enhance customer satisfaction.
- Managed inventory levels and organized stockroom efficiently.
- Coordinated visual merchandising to enhance product displays.
- Executed promotional events to drive customer engagement.
- Facilitated in-store marketing events that boosted customer engagement and interest in products.
- Managed daily cash handling procedures and resolved discrepancies, ensuring accurate financial reporting.
- recurring spot on NBC South Florida Today showcasing our products on live TV
Label Manager
Deep Dish Records
Washington, DC
10.2003 - 03.2006
- Managed label operations and coordinated album releases for various artists.
- Coordinated the release of singles and albums by ensuring distribution to retailers and online services.
- Oversaw project timelines, ensuring adherence to industry standards and timely delivery.
- Collaborated with marketing teams to develop promotional strategies for new releases.
- Facilitated communication between artists and producers, streamlining album project delivery.
- Actively sought out opportunities for licensing songs from the label catalog into film and television placements.
- Coordinated content submissions to iTunes.
- Scheduled meetings with industry contacts to discuss possible collaborations or joint ventures.
- Monitored budgets for recording sessions, artwork design, and video production, optimizing resource allocation.
Education
High School Diploma -
Washington-Lee High School
Arlington,VA06-1995
Skills
- Inventory management
- Visual merchandising
- Problem solving
- Team development
- Leadership skills
- Time management
- Multitasking strength
- Effective communication
Timeline
Merchandise Buyer
Whole Foods Market Inc
06.2021 - Current
Store Lead Baker
Whole Foods Market Inc
03.2019 - 06.2021
Produce Production Supervisor
Whole Foods Market Inc
10.2016 - 03.2018
Customer Service Supervisor
Whole Foods Market Inc
04.2012 - 02.2015
Assistant Store Manager
Sur La Table
10.2006 - 04.2012
Label Manager
Deep Dish Records
10.2003 - 03.2006
High School Diploma -
Washington-Lee High School