Johans Campos Rivera
Customer Experience Specialist
Bogotá
Summary
Dedicated and results-oriented Customer Service Representative with 3 years of experience in providing exceptional customer support. Possess excellent communication skills, both verbal and written, along with a strong ability to empathize and understand customer needs. Adept at utilizing various communication channels, including phone, email, and chat, to deliver timely and accurate assistance. Demonstrated proficiency in maintaining comprehensive and organized records of customer interactions.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Working Student LATAM
AMBOSS BE
10.2025 - 04.2026
- Educated the medical community on the evolution of AI within the platform, demonstrating how these tools enhance clinical learning and efficiency.
- Developed customized study plans and resources to help students navigate the platform and effectively prepare for national medical examinations.
- Managed the full lifecycle of institutional events, including logistical planning and the delivery of post-event impact and performance reports.
- Executed targeted promotional campaigns and negotiated group discounts to facilitate affordable access for student cohorts and university organizations.
Biligual customer service assistant
Foundever
05.2021 - 08.2023
- Customer service assistant proficiently handle a substantial volume of incoming and outgoing calls in a punctual manner. Adhering to communication scripts initially, they utilize their in-depth knowledge of the company's products and services to navigate off-script situations effectively. By discerning customer needs, conducting issue research, resolving complaints, and presenting suitable solutions, they ensure the optimal customer experience. They take complete ownership of calls throughout the caller's request life-cycle, even extending their involvement to follow-ups with escalation teams. They play a pivotal role in identifying opportunities for system and process enhancements, consistently striving to enhance overall organizational efficiency.
Customer service assistant
Bancolombia S.A.
07.2019 - 07.2020
- Customer service representative, where I was able to answers people's doubt about their financial products, also I used to sell credit cards and life insurances for people interested in.
Education
Computer Maintenance Technician -
SENA
Bogotá12.2015
Skills
- Analytical Skills
- Open Mindset
- Biomedical Engineering
- Goal-Oriented
- Administrative Functions
- Customer Service
- Time Management
Timeline
Working Student LATAM
AMBOSS BE
10.2025 - 04.2026
Biligual customer service assistant
Foundever
05.2021 - 08.2023
Customer service assistant
Bancolombia S.A.
07.2019 - 07.2020
Computer Maintenance Technician -
SENA