Product/Service Knowledge
Johan Mauricio Arias Martinez
Sales Executive
Bogota
Summary
Passionate about sales and excellent customer interactions. I do have 5 years of experience in BPO and call centers industry, I have worked in Customer service departments, tech support, sales, and retention Dynamic Sales Executive with 4 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
B2B Sales Executive
Fox Ordering
06.2023 - 02.2024
- Exceeded quarterly sales targets consistently through effective territory management and strategic planning.
- Conducted comprehensive market research to identify new potential clients and business opportunities.
- Delivered compelling presentations to prospective clients, showcasing product features and benefits effectively.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Implemented targeted marketing campaigns that generated significant increase in qualified leads.
Business development representative
Sitel
01.2022 - 01.2023
- At Sitel, I was in charge of handling different situations with a client who was experiencing some problems with their newspaper subscriptions, as well as solving billing inquiries and updating personal data.
Sales agent, customer service agent and Retention agent
Teleperformance
01.2019 - 01.2022
- I've worked in many roles: Customer Service Agent, Retention Agent, Phone and Chat Sales Rep, and Help Desk Agent, I've been through 3 campaigns, all of which I hit above average for all KPIs, and always been the person who stands out for his work, initiative, and professionalism.
Education
Associate of Applied Science - Course To Manage And Reduce Personnel Turnover
Platzi
Bogota 05.2001 -
Associate of Applied Science - Influence And Persuasion Techniques Course
Platzi
Bogota 05.2001 -
Associate of Applied Science - Basic Digital Marketing Terms
Platzi
Bogota 05.2001 -
Associate of Arts - Digital Communications And Multimedia
Andap
Bogota 05.2001 -
Skills
Adaptability
Time Management
Communication Skills
Active Listening
Competitive Analysis
Closing Techniques
Appointment Scheduling
Data Collection
Caller Assistance
Service Recommendations
Business Administration
Performance Management
Timeline
B2B Sales Executive
Fox Ordering
06.2023 - 02.2024
Business development representative
Sitel
01.2022 - 01.2023
Sales agent, customer service agent and Retention agent
Teleperformance
01.2019 - 01.2022
Associate of Applied Science - Course To Manage And Reduce Personnel Turnover
Platzi
05.2001 -
Associate of Applied Science - Influence And Persuasion Techniques Course
Platzi
05.2001 -
Associate of Applied Science - Basic Digital Marketing Terms
Platzi
05.2001 -
Associate of Arts - Digital Communications And Multimedia
Andap
05.2001 -
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