Johana Ríos-Ballen
Bogotá
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
4
4
years of professional experience
Work History
Academic and Career Advisor
UNAD University
Bogotá, Colombia
04.2024 - 08.2024
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Administrative Assistant
Qualfon
Bogotá, Colombia
06.2023 - 04.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Academic Monitoring Leader /Human Resources Assistant
UNAD University
Bogota, Colombia
06.2020 - 03.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Maintained database systems to track and analyze operational data.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Education
Specialization in Education, Culture And Politics - Education
UNAD University
Bogotá, Colombia08-2025
Psychologist - Community Services
UNAD University
Bogota, Colombia08-2023
Technical Degree in Human Resources - Human Resources Development
Corporación Universitaria CIES
Bogotá, Colombia12-2018
English As A Second Language - English Language
Stratford Career Institute
Washington, DC02-2006
Skills
- Excellent oral and written communication
- Collaboration and teamwork
- Customer service
- Computer skills
- Office administration
- Scheduling and calendar management
- Event coordination
- Confidential document control
- Mail management
- Purchase orders organization
Timeline
Academic and Career Advisor
UNAD University
04.2024 - 08.2024
Administrative Assistant
Qualfon
06.2023 - 04.2024
Academic Monitoring Leader /Human Resources Assistant
UNAD University
06.2020 - 03.2023
Specialization in Education, Culture And Politics - Education
UNAD University
Psychologist - Community Services
UNAD University
Technical Degree in Human Resources - Human Resources Development
Corporación Universitaria CIES
English As A Second Language - English Language
Stratford Career Institute
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