Johan Urrego
Customer Service Representative
Medellín
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Agent
Sitel
11.2021 - 10.2022
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Computer's Technician - Computer Installation And Repair Technology
12.2020
High School Diploma -
12.2020
Skills
- Client Needs Assessment
- Call Control
- Problem-Solving Strengths
- Customer Retention Abilities
- B2B Sales
- Product and Service Knowledge
Languages
Spanish
Native language
English
Advanced
C1
Certification
- Certified C1 English Speaker, BLENDEX - 09/2019
Timeline
Sales Agent - Sitel
11.2021 - 10.2022
SENA - Computer's Technician, Computer Installation And Repair Technology
I.E Rodrigo Lara Bonilla - High School Diploma,
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