Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johan David Sanchez

Bogotá,Bogota

Summary


Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Travel Consultant

IGT Solutions
07.2024 - 12.2024
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.

Collections Agent

Concentrix
04.2023 - 06.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Back Office Executive

Atento
10.2022 - 12.2022
  • Supervised processing of orders, order tracking and delivery of goods
  • Organized office operations, leading daily activities and controlling correspondence.
  • Received purchase orders and processed invoices for payment.
  • Managed back-office sales team through coaching and sales technique training.
  • Performed database management and analysis of business functions and processes.

Customer Service Representative

Konecta
01.2022 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree - International Business Management

Konrand Lorenz
Bogota
11-2029

High School Diploma -

Colegio Parroquial Santa Isabel De Hungria
Bogota
11-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Follow-up skills

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Concentrix
02.2025 - Current

Travel Consultant

IGT Solutions
07.2024 - 12.2024

Collections Agent

Concentrix
04.2023 - 06.2024

Back Office Executive

Atento
10.2022 - 12.2022

Customer Service Representative

Konecta
01.2022 - 06.2022

No Degree - International Business Management

Konrand Lorenz

High School Diploma -

Colegio Parroquial Santa Isabel De Hungria

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Johan David Sanchez