Johan Sanchez
Summary
Experienced in efficient customer interaction management and prompt issue resolution. Utilizes strong communication skills and empathy to establish lasting customer relationships. Demonstrates a proven track record of maintaining high levels of customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Travel Consultant
IGT Solutions
07.2024 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Collections Agent
Concentrix
04.2023 - 06.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Back Office Executive
Atento
10.2022 - 12.2022
- Supervised processing of orders, order tracking and delivery of goods
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Managed back-office sales team through coaching and sales technique training.
Customer Service Representative
Konecta
01.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Colegio Parroquial Santa Isabel De Hungria
Bogotá, Colombia11-2015
No Degree - International Business Management
Konrad Lorenz
Bogotá, Colombia11-2026
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Typing speed
- Mail routing
- Internet research
- Basic accounting
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Travel Consultant
IGT Solutions
07.2024 - Current
Collections Agent
Concentrix
04.2023 - 06.2024
Back Office Executive
Atento
10.2022 - 12.2022
Customer Service Representative
Konecta
01.2022 - 06.2022
High School Diploma -
Colegio Parroquial Santa Isabel De Hungria
No Degree - International Business Management
Konrad Lorenz
Similar Profiles
Bharat KumarBharat Kumar
Business Travel Consultant at IGT SolutionsBusiness Travel Consultant at IGT Solutions
Karina NicolescuKarina Nicolescu
Agent Back Office at IGT SolutionsAgent Back Office at IGT Solutions
Glenda Mhae GesmundoGlenda Mhae Gesmundo
Social Media Travel Associate, Non Voice at IGT SolutionsSocial Media Travel Associate, Non Voice at IGT Solutions