Johan Rodriguez
Customer Support, Tecnical Support, Online Gaming Beta-Testing
Villa De San Diego De Ubate,CUN
Summary
I am currently providing tech support at a BPO Company, as well I serve as a mentor in providing coaching plans for their development. During my tech support position, I also engage in customer service resolving the matter. My day-to-day basis is ni resolving consumers' issues and developing co workers
Overview
2
2
years of professional experience
2
2
Languages
Work History
Video Game Coaching, Trainer and Tester
Ez.lol
02.2022 - 01.2024
- Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Analyzed and evaluated training effectiveness and program outcomes.
- Recruited and trained new members of guest service team.
- Educated clients on proper use of products and systems.
- Provided coaching and mentoring to employees.
Customer Service
XOREX Colombia
08.2022 - 06.2023
- Developed customer service scorecards to measure customer service performance.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Techician in Transit, Transport And Road Safety - Occupational Health
INTRAVIAL
Bogota, Colombia 05.2001 -
High School Diploma -
Escuela Normal Superior De Ubaté
Villa De San Diego De Ubaté, Colombia 05.2001 -
Skills
Team Exercises
undefinedTimeline
Customer Service
XOREX Colombia
08.2022 - 06.2023
Video Game Coaching, Trainer and Tester
Ez.lol
02.2022 - 01.2024
Techician in Transit, Transport And Road Safety - Occupational Health
INTRAVIAL
05.2001 -
High School Diploma -
Escuela Normal Superior De Ubaté
05.2001 -
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