Johan Porras
Computer System Development Technician
Bucaramanga
Summary
Dedicated Account Associate with over three years of experience in tech support, mobile payments, and customer care, including a successful tenure at Airbnb. Recognized for exceptional patience, adaptability, and strong communication skills, with a proven ability to resolve conflicts and manage high-pressure situations effectively. Expertise in assisting international clients with account issues, booking management, and platform troubleshooting enhances the delivery of top-notch service. A background in Systems Development Technology provides a solid foundation in programming, databases, and software systems, driving a commitment to growth within the IT field by leveraging customer service experience alongside technical knowledge.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Account Associate Management
Airbnb
03.2023 - 06.2025
- I possess excellent analytical and problem-solving skills, enabling me to identify issues efficiently and deliver effective resolutions.
- Proficient in support ticketing systems and CRM tools, including case management, handling sensitive user data, reviewing payment histories, transaction details, and interpreting booking and coding information.
- Managed reservations, refunds, and dispute cases, maintaining accurate records using Google Sheets and Google Docs.
- Provided accurate information about Airbnb policies, platform features, and troubleshooting steps through live chat, email, and inbound and outbound calls to ensure a smooth user experience
Education
High School Diploma -
Instituto Tecnológico Salesiano Eloy Valenzuela
05.2001 -
Technical Diploma - Computer System Development Technician
Unidades Tecnológicas De Santander (UTS)
05.2001 -
Skills
Proficient in transaction management
Timeline
Account Associate Management
Airbnb
03.2023 - 06.2025
High School Diploma -
Instituto Tecnológico Salesiano Eloy Valenzuela
05.2001 -
Technical Diploma - Computer System Development Technician
Unidades Tecnológicas De Santander (UTS)
05.2001 -