Summary
Overview
Work History
Education
Skills
Personalhabilities
Identification
References
Personal Information
Languages
Timeline
Generic
JOHAN KRYKSMAN SALGUERO

JOHAN KRYKSMAN SALGUERO

Bogotá D.C

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Everise
07.2024 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Customer Service Representative

Optum
08.2022 - 03.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Costumer service and sales Representative

Sutherland Global
02.2022 - 11.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Costumer service Representative

Teleperformance
10.2021 - 02.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Customer service and sales representative

Open English
01.2021 - 05.2021
  • Increased sales revenue by identifying and targeting high-potential accounts.

Customer service representative

Jazzplat
09.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Sound Engineering -

SAE INSTITUTE / Ene Audio
12-2022

Bachiller Académico -

COLEGIO URIBESCO
06.2014

Universidad Pedagógica Nacional
01.2012

Compañía Filarmónica De Los Andes
01.2009

Skills

  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Sales expertise
  • Problem-solving abilities
  • Professionalism

Personalhabilities

  • Highly commited, responsable, honest and efficient
  • Good interpersonal relationships
  • Leadership and teamwork skills
  • Creative and innovative

Identification

CC, 1.015.469.562

References

  • Jorge Enrique Salguero Cárdenas, Manager, Login Express Cargo, 3106187783
  • Fabiana Medina Garzón, Director, Teatro La Quinta Porra, 3166950037
  • Mónica Rocio Salguero Cardenas, Project manager, Secretaria de salud, 3002496460
  • Spaik Pizarro, Supervisor in charge, Optum Financial, 3002505858

Personal Information

  • Age: 26
  • Place of Birth: Bogotá D.C

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Service Representative

Everise
07.2024 - Current

Customer Service Representative

Optum
08.2022 - 03.2024

Costumer service and sales Representative

Sutherland Global
02.2022 - 11.2022

Costumer service Representative

Teleperformance
10.2021 - 02.2022

Customer service and sales representative

Open English
01.2021 - 05.2021

Customer service representative

Jazzplat
09.2019 - 11.2020

Bachiller Académico -

COLEGIO URIBESCO

Universidad Pedagógica Nacional

Compañía Filarmónica De Los Andes

Sound Engineering -

SAE INSTITUTE / Ene Audio
JOHAN KRYKSMAN SALGUERO