Joseph Shook
Denver
Summary
Proactive Patient Care Coordinator with expertise in regulatory compliance and task prioritization. Demonstrated ability to maintain accurate records while enhancing patient experience through effective communication and collaboration with medical staff. Strong focus on customer service and patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DCT
Grifols Biomat USA
Lakewood
02.2025 - Current
- Cleaned and calibrated laboratory equipment to ensure optimal performance.
- Performed data entry of donor information into company database accurately.
- Maintained clean work environment in compliance with infection control policies.
- Set up donation equipment for efficient operation during plasma collection.
- Provided support to phlebotomists and CTR medical personnel during procedures.
- Conducted thorough donor interviews, ensuring complete and accurate paperwork.
- Verified donor eligibility according to established criteria and regulations.
- Certified Haemonetics Technician responsible for maintenance and repair of machines.
Resident Property Manager
Casa Escondido
Santa Fe
07.2018 - 05.2023
- Handled administrative tasks, such as preparing leases, processing applications, and collecting security deposits. Maintained accurate records of tenant leases, payments, renewals, and service requests.
- Processed rental payments from tenants in a timely manner.
- Met with prospective tenants to show property and assess applications or sign leases.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Conducted move-in and move-out inspections for residents.
- Coordinated eviction proceedings when necessary according to state law.
Patient Care Coordinator
Strive Medical
Santa Fe
09.2013 - 07.2018
- Maintained accurate records of all patient care activities using electronic health record systems. Obtained informed consent and payment documentation from patients and filed in system.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service. Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Demonstrated flexibility during changes to patient care practice.
- Assured regulatory compliance and professionalism across patient service.
- Completed insurance verifications and claim forms for patient intake and processing. Assisted patients in understanding their care plans and healthcare options.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Coordinated patient referrals to specialists and other healthcare services.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Counselled patients on potential financial liabilities and payment requirements.
Education
Associate of Applied Science - Culinary
Santa Fe Community College
Santa Fe12-1998
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Santa Fe Community College
Santa Fe, NM12-1998
Skills
- Time management and task prioritization
- Dependability and responsibility
- EMR and data entry
- Regulatory compliance
- Patient scheduling
- Customer relationship management
- Team collaboration
- Equipment maintenance
- Organizational skills
- Customer service
- Computer proficiency
- Lease administration
- Problem solving
- Financial counseling
- Remote office availability
Languages
Spanish
Professional
Certification
Haemonetics Certified Technician-Grifols Academy of Plasmapheresis, Glendale AZ
Timeline
DCT
Grifols Biomat USA
02.2025 - Current
Resident Property Manager
Casa Escondido
07.2018 - 05.2023
Patient Care Coordinator
Strive Medical
09.2013 - 07.2018
Associate of Applied Science - Culinary
Santa Fe Community College
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Santa Fe Community College