Joel David Sosa Rueda
The Church Of Jesus Christ Of Latter-day Saints
Duitama
8
years of professional experience
I am a person capable of carrying out any activity within my field of work. I like to constantly look for ways to carry out and organize the processes or assigned jobs. Likewise, I am a person who loves Communication, I am passionate about knowing and understanding interpersonal relationships and providing support in the assigned fields of action, helping people to solve their issues and providing services and problem resolution. I am very punctual with my work schedules and I have a occupational profile oriented to the client as the motor and primary and main axis. Being this the most important factor, I have the ability to direct the satisfaction and solution of the needs of the clients based first on the study of their need and of various values such as empathy, patience, conflict resolution and Reliability, I provide trust and security that I am giving my best help and my best attitude for it.
Work History
Teacher's Assistant
1 Year 11 Months- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with material for didactic teaching
- Maintained safety and security by overseeing students in recess environments.
- Kept an English environment at all times to make sure children knew this was an english speaking place
Ward Secretary
4 Years 7 Months- Provided administrative and organizational support to the bishopric and ward leadership.
- Maintained accurate membership and attendance records using church-specific software.
- Managed the ward calendar, scheduled meetings, and coordinated appointments.
- Handled budget tracking and financial record-keeping in coordination with ward leadership.
- Assisted in the management and disbursement of church funds for welfare, activities, and operational needs.
- Collected and recorded tithing and other member contributions with confidentiality and accuracy.
- Communicated essential information to members via email, phone, and written announcements.
- Prepared reports and documentation for ward councils and stake leadership.
- Ensured confidentiality and professionalism in handling sensitive information.
- Supported logistics and volunteer coordination for ward events and programs.
CSA Customer Service Asosiate
1 Year- Bilingual Customer Service Advisor.
- Customer service by phone
- Devolutions and inquiry resolution about purchases and account issues.
- Report of weekly efforts to the team leader.
- Escalation and follow-up of complex incidents, referral to the system according to the client's needs
- Issuing and receiving calls.
- Attention, problem resolution and advice to the user.
- Support and resolution of user incidents.
- Follow-up of incidents or special cases.
- Document and inform each incident.
- Verification and updating of data.
- Communication to the user of the evolution of said incident.
- Phone: (601) 4049080
CSR Customer Service Representative
1 Year- Bilingual Customer Service Advisor.
- Customer service by phone and email in the time established for it according to the address.
- Report of weekly efforts to the team leader.
- Escalation and follow-up of complex incidents, referral to the system according to the client's need
- Issuing and receiving calls.
- Attention and advice to the user.
- Administrative tasks derived from the steps taken.
- Attention to queries made by Clients.
- Support and resolution of user incidents.
- Follow-up of incidents.
- Document each incident.
- Verification and updating of data.
- Communication to the user of the evolution of said incident.
- Phone: (601) 4049080
Agente de ventas y servicio al Cliente
2 Years- Customer Service Advisor.
- Quotation and dialogue with suppliers of textile materials.
- Leadership in the resolution of cases for the help desk.
- Cash management
- Problem management and resolution
- Phone: (+57) 3123705474
Education
High school Bachelor
Technician - Administration and Finance, public accounting
Skills
Proficient in Microsoft Office 365
Proficient in advanced English language skills
Effective communication
Expertise in managing electronic devices
Digital platform management
Systematic problem-solving
Effective communication
Engaging conversational skills
Proficient in high-pressure environments
Printer and scanner setup
Inventory management
Strategic leadership
Innovative thinking
Willingness to adjust schedules
Analytical thinking
Collaborative teamwork
Articulate verbal expression
Effective multi-tasking
References
Dayanna, Balnco Rojas, Student, (+57) 3228900520, BYU pathway worldwide
Languages
Spanish
C2
Bilingual or Proficient
English
B2
Upper intermediate
Portuguese
A2
Elementary
Timeline
Teacher's Assistant
Yellow Submarine Duitama
11.2024 - CurrentRead More
CSA Customer Service Asosiate
Amazon operation services colombia S.a.s
01.2023 - 01.2024Read More
Ward Secretary
The Church Of Jesus Christ Of Latter-day Saints
03.2022 - CurrentRead More
CSR Customer Service Representative
Teleperformance
01.2022 - 01.2023Read More
Agente de ventas y servicio al Cliente
Disfraces el Castillo
01.2017 - 01.2019Read More
Colegio Técnico Municipal Simón Bolívar
Technician from Administration and Finance, public accounting
Read More
Colegio Técnico Municipal Simón Bolívar sede Central
High school Bachelor
Read More