Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Joel David Sosa Rueda

Joel David Sosa Rueda

Duitama

Summary

I am a person capable of carrying out any activity within my field of work. I like to constantly look for ways to carry out and organize the processes or assigned jobs. Likewise, I am a person who loves Communication, I am passionate about knowing and understanding interpersonal relationships and providing support in the assigned fields of action, helping people to solve their issues and providing services and problem resolution. I am very punctual with my work schedules and I have a occupational profile oriented to the client as the motor and primary and main axis. Being this the most important factor, I have the ability to direct the satisfaction and solution of the needs of the clients based first on the study of their need and of various values such as empathy, patience, conflict resolution and Reliability, I provide trust and security that I am giving my best help and my best attitude for it.

Overview

8
8
years of professional experience

Work History

Teacher's Assistant

Yellow Submarine Duitama
11.2024 - Current
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with material for didactic teaching
  • Maintained safety and security by overseeing students in recess environments.
  • Kept an English environment at all times to make sure children knew this was an english speaking place

Ward Secretary

The Church Of Jesus Christ Of Latter-day Saints
03.2022 - Current
  • Provided administrative and organizational support to the bishopric and ward leadership.
  • Maintained accurate membership and attendance records using church-specific software.
  • Managed the ward calendar, scheduled meetings, and coordinated appointments.
  • Handled budget tracking and financial record-keeping in coordination with ward leadership.
  • Assisted in the management and disbursement of church funds for welfare, activities, and operational needs.
  • Collected and recorded tithing and other member contributions with confidentiality and accuracy.
  • Communicated essential information to members via email, phone, and written announcements.
  • Prepared reports and documentation for ward councils and stake leadership.
  • Ensured confidentiality and professionalism in handling sensitive information.
  • Supported logistics and volunteer coordination for ward events and programs.

CSA Customer Service Asosiate

Amazon operation services colombia S.a.s
01.2023 - 01.2024
  • Bilingual Customer Service Advisor.
  • Customer service by phone
  • Devolutions and inquiry resolution about purchases and account issues.
  • Report of weekly efforts to the team leader.
  • Escalation and follow-up of complex incidents, referral to the system according to the client's needs
  • Issuing and receiving calls.
  • Attention, problem resolution and advice to the user.
  • Support and resolution of user incidents.
  • Follow-up of incidents or special cases.
  • Document and inform each incident.
  • Verification and updating of data.
  • Communication to the user of the evolution of said incident.
  • Phone: (601) 4049080

CSR Customer Service Representative

Teleperformance
01.2022 - 01.2023
  • Bilingual Customer Service Advisor.
  • Customer service by phone and email in the time established for it according to the address.
  • Report of weekly efforts to the team leader.
  • Escalation and follow-up of complex incidents, referral to the system according to the client's need
  • Issuing and receiving calls.
  • Attention and advice to the user.
  • Administrative tasks derived from the steps taken.
  • Attention to queries made by Clients.
  • Support and resolution of user incidents.
  • Follow-up of incidents.
  • Document each incident.
  • Verification and updating of data.
  • Communication to the user of the evolution of said incident.
  • Phone: (601) 4049080

Agente de ventas y servicio al Cliente

Disfraces el Castillo
01.2017 - 01.2019
  • Customer Service Advisor.
  • Quotation and dialogue with suppliers of textile materials.
  • Leadership in the resolution of cases for the help desk.
  • Cash management
  • Problem management and resolution
  • Phone: (+57) 3123705474

Education

High school Bachelor -

Colegio Técnico Municipal Simón Bolívar sede Central
Duitama, Boyacá
01.2017

Technician - Administration and Finance, public accounting

Colegio Técnico Municipal Simón Bolívar
Duitama, Colombia
01.2017

Skills

  • Proficient in Microsoft Office 365
  • Proficient in advanced English language skills
  • Effective communication
  • Expertise in managing electronic devices
  • Digital platform management
  • Systematic problem-solving
  • Effective communication
  • Engaging conversational skills
  • Proficient in high-pressure environments
  • Printer and scanner setup
  • Inventory management
  • Strategic leadership
  • Innovative thinking
  • Willingness to adjust schedules
  • Analytical thinking
  • Collaborative teamwork
  • Articulate verbal expression
  • Effective multi-tasking

References

Dayanna, Balnco Rojas, Student, (+57) 3228900520, BYU pathway worldwide

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Portuguese
Elementary (A2)

Timeline

Teacher's Assistant

Yellow Submarine Duitama
11.2024 - Current

CSA Customer Service Asosiate

Amazon operation services colombia S.a.s
01.2023 - 01.2024

Ward Secretary

The Church Of Jesus Christ Of Latter-day Saints
03.2022 - Current

CSR Customer Service Representative

Teleperformance
01.2022 - 01.2023

Agente de ventas y servicio al Cliente

Disfraces el Castillo
01.2017 - 01.2019

Technician - Administration and Finance, public accounting

Colegio Técnico Municipal Simón Bolívar

High school Bachelor -

Colegio Técnico Municipal Simón Bolívar sede Central

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Joel David Sosa Rueda