Years of professional experience 1968-Sep 1973 Military-Vietnam-
Joe G Sanchez
Director Hotels,G.M., Personnel Dir
Englewood
Summary
Dynamic operations leader with a proven track record at Radisson Hotel & Resort, excelling in strategic planning and team leadership. Achieved significant cost reductions through process improvements and enhanced customer satisfaction by implementing quality control measures. Skilled in budget control and fostering employee engagement, driving operational excellence and revenue growth.
Overview
50
50
Work History
Hotel General Manager/Food/Beverage Dir.Casino Mgr
United Inns,Memphis.M/M Griswolds,Hilton Franchise
08.1974 - 05.2010
- Directed daily operations to enhance guest satisfaction and operational efficiency.
- Implemented training programs to elevate staff performance and service standards.
- Analyzed financial reports to drive budgetary decisions and optimize profitability.
- Established strategic partnerships with local businesses to boost hotel visibility and revenue.
Director of Operations,General Manager,Personnel D
Radisson Hotel & Resort
09.1990 - 05.1998
- Assisted in developing operational procedures and best practices for efficiency.
- Supported management with scheduling, coordinating meetings, and preparing reports.
- Learned to utilize software systems for tracking inventory and workflow processes.
- Contributed to team discussions on process improvements and operational challenges.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Implemented quality control measures to maintain high standards of service delivery.
- Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
- Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
Education
Bachelor Of Arts - Psychology/Sociology-Business Administration
USC (Pueblo) PPSC Co. Springs),EPCC (County)INTLSB
Colorado Springs, CO Pueblo, CO 06.1973 - 11.1980
Skills
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Employee reviews
- Training management
- Delegation
- Administrative management
- Delegating work
- Budget control
- Customer retention
- Human resources
- Customer relations
- Effective leader
- Customer service
- Customer service management
- Staff management
- Staff training/development
- Decision-making
- Team leadership
- Teamwork and collaboration
- Operations management
- Risk mitigation
Accomplishments
Returned from Vietnam 1973 found work at a five star hotel in Colorado Springs worked as a linen collector, moving fed became assistant personnel director/interviewer- opportunity to advance moved to a 4 star property owned by the same company that referred me. Food/Beverage Director 12 years, ending career in positions of Operations Director, General Manager/Casino manager to retirement.
Timeline
Director of Operations,General Manager,Personnel D
Radisson Hotel & Resort
09.1990 - 05.1998
Hotel General Manager/Food/Beverage Dir.Casino Mgr
United Inns,Memphis.M/M Griswolds,Hilton Franchise
08.1974 - 05.2010
Bachelor Of Arts - Psychology/Sociology-Business Administration
USC (Pueblo) PPSC Co. Springs),EPCC (County)INTLSB
06.1973 - 11.1980
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