Joe L. Edwards

• Ensure passenger safety and timely arrival while operating city buses. Adherent to traffic laws and schedules, enhancing commuter satisfaction. Conduct thorough vehicle inspections and report defects promptly. Collect fares efficiently and assist passengers with route information. Operate RTD buses in urban areas, ensuring passenger safety and timely arrivals. Adhere to traffic laws, maintain schedules, and conduct vehicle inspections. Assist passengers with route information and fare collection. Deliver exceptional customer service, ensuring a positive travel experience for a diverse range of commuters. Consistently meet performance metrics for on-time arrivals and safety standards. Implement efficient route strategies to optimize travel times. Work seamlessly with dispatch and maintenance teams to ensure smooth operations. Contribute to team efforts in improving service quality and reliability. Propose and implement ideas for optimizing routes and enhancing passenger comfort. Adapt to new technologies and procedures to enhance overall transit efficiency

• Provide excellent customer service while delivering orders to the customer. Control and maintain an accurate record of customer deliveries

• Resolve operational, customer service, and/or employee issues. Ensure applications function appropriately, including phone systems, computer receivers, and mastermind business applications. Troubleshoot, perform diagnostic analysis
• I monitor the communication between customer panels and JCI’s receiver equipment for any abnormal activities in Replication and Redundancy issues.
• Respond quickly and precisely to incoming phone calls.
• Collaborate with outside repair technicians, guards, and other relevant personnel to ensure that signals are received correctly and that circuits and signaling devices are restored to regular operation.
• Document all alarm activity and subscriber phone calls via PC and activity report.

• Place outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
• Data Entry/Document what happened and how the call was handled.
• Manage large numbers of incoming phone calls, assessing customer needs to achieve satisfaction.
• Schedule service tickets for field technicians to resolve security board malfunctions or perform battery changes.
• Operational, customer service, and/or employee issues. Ensure applications function correctly, including phone systems and computer receivers.
• Assist customers in troubleshooting Security system malfunctions, alarms, and lights that are beeping. Walk the Customer through the troubleshooting sequence verbally if issues are still unresolved. I would schedule a job ticket with a technician.
• Go over technician billing with the customer and the contract for the cost of repairs.
• Document all alarm activity and subscriber phone calls via PC and activity report.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Providing command presents, professionalism, and critical thinking for frontline security and protection of travelers, airports, and airplanes by preventing prohibited, potentially dangerous objects from being transported onto aircraft through checkpoints into the sterile area.

• Participate in information briefings concerning security-sensitive or classified information by volunteering to give the morning brief on a SOP standard operating procedure for that day to co-workers, leads, and supervisors.

• Utilized scanning equipment to inspect ticketed passengers to proceed through the sterile area.

• Verify photo identification with ticketed documentation for correctness using driver’s licenses, passports, or alternative identification and tickets from various airlines.

• Monitor the flow of passengers through the screening checkpoint to facilitate the orderly, safe, and efficient processing of passengers entering the sterile area.

• Continual learning using the lessons learned from a concentrated training curriculum.

• Analyzed x-ray images for threats or signs of tampering by utilizing the ATI alarm threat imaging x-ray on checkpoints and pull bags for additional screening as needed.