JODENE BLACK
GUNNISON
Summary
Dynamic professional with extensive experience at Gunnison Valley Hospital, excelling in organization and communication. Proven ability to enhance operational efficiency and deliver exceptional patient care. Skilled in data entry and appointment scheduling, with a strong focus on client relations and confidentiality. Adept at managing multiple tasks under pressure while maintaining a positive environment.
Overview
14
14
years of professional experience
Work History
Receptionist
Gunnison Valley Hospital
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
LEAD UNIT COORDINATOR
Gunnison Valley Hospital
04.2011 - 12.2021
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Collaborated, communicated and engaged with family and support system to support client healing process.
Education
High School Diploma -
ENGLEWOOD HIGH
ENGLEWOOD COLORADO06-1981
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Gunnison Valley Hospital
11.2022 - Current
LEAD UNIT COORDINATOR
Gunnison Valley Hospital
04.2011 - 12.2021
High School Diploma -
ENGLEWOOD HIGH
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