Summary
Overview
Work History
Education
Skills
Timeline
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Jocelynn Marie Whittington

Colorado Springs

Summary

Dynamic Satellite Communication System Specialist with the US Army, skilled in problem-solving and communication. Enhanced user experience through effective troubleshooting and process improvements. Proven ability to increase sales as a Beauty Sales Associate at Ulta Beauty by delivering personalized consultations and fostering client relationships, ensuring exceptional service and satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Satellite Communication System Specialist

US Army
09.2023 - Current
  • Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
  • Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
  • Conducted regular system audits, ensuring compliance with industry regulations and company policies.
  • Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.

Beauty Sales Associate

Ulta Beauty Inc.
05.2022 - 09.2023
  • Increased beauty product sales by providing personalized consultations and recommendations to clients.
  • Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
  • Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
  • Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
  • Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
  • Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.

Education

High School Diploma -

Pikes Peak Community College
Colorado Springs, CO
06-2021

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Excellent communication
  • Organization skills
  • Telephone skills
  • Data entry

Timeline

Satellite Communication System Specialist

US Army
09.2023 - Current

Beauty Sales Associate

Ulta Beauty Inc.
05.2022 - 09.2023

High School Diploma -

Pikes Peak Community College

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Jocelynn Marie Whittington