Jocelyn Riggs
Colorado Spring
Summary
Detailed Lead Motor Vehicle Operations Specialist with 4 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in CORE21. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Lead Motor Vehicle Operations Specialist
El Paso County Clerk and Recorder
Colorado Springs
08.2021 - Current
- Successfully manage in opening and/ or closing the office on a daily basis. Preparing the office for efficient workflow upon opening and securing the office and inventory after closing
- Maintain the kiosk with opening replenishment, running reports for accounting to complete the morning deposit, any issues that can include cash withheld, internal payments and the kiosk not functioning properly. Calling ITI and working with them via phone to bring the kiosk back to expected function and communicating with the Kiosk technician on a weekly basis any mishaps or issues to be addressed and corrected
- Support upper leadership with tasks to improve work function and morale in an office setting. This includes presenting stats or being a part of conversations when the assistant supervisor or supervisor are out of office.
- Assist in counter line operations ensuring the completion of transactions accurately and timely for the public. This also includes being the sought out support for complex transactions to ensure accuracy and correct knowledge. This will include bonds, assigned vins, title corrections, unapply/reapply payments for transaction corrections, navigating CORE21 in different functions to help staff understand how to process transactions
- Ordering and maintaining inventory levels for the needs of the office including weekly ordering, end-of-year expired inventory disposal, yearly inventory audit from start to finish, and maintaining daily levels appropriate for each frontline
- Working one on one with MVIU ( Motor Vehicle Investigations Unit) to help combat fraud and implement processes used county wide
- Maintaining a monthly managers calendar to ensure adequate leadership coverage
- Assisting in monthly counter line schedules to help delegate lunches and breaks to support staffing needs
- MVS letters and stats entered to assist monthly stats reviews for counter line technicians.
- Shadowing of UKG functions to ensure time cards are accurate and submitted on time for payroll
- Participates in the interviewing process to assist in hiring for office needs
- Assisting in completing of mileage sheets for staff members when they are assisting in other offices to ensure appropriate pay for travel
- Communicating effectively with leadership, staff and public daily to maintain expectations and statues. This can also include de-escalation when there is an upset customer in office.Contacting customers via phone or email when their transaction is more complex and assistance can be done via phone/ email
- Communicating with our computer room and IT staff when qflow, or equipment is not working properly. Assisting them with troubleshooting before involving the state IT department
- Assisting state IT when they are in office to learn how to troubleshoot equipment before they are called out
- Assisting in leadership support in other offices when it is needed
Grocery Manager
Sprouts Farmers Market
Colorado Springs
12.2016 - 08.2021
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
Grocery Manager
Natural Grocers
Monument
06.2013 - 12.2016
- Acting store manager during unexpected loss of staff
- Played an instrumental role in preparing detailed reports for senior management regarding portfolio performance, risk management and market analysis.
- Updated management with timely status reports to facilitate informed decision-making.
- Assisted store management with inventory management, maintaining optimal stock levels to meet customer demand.
Education
High School Diploma -
Doherty High School
Colorado Springs 05-2011
Associate of Science -
Pikes Peak Community College
Colorado Springs, COSkills
- Proficient knowledge of motor vehicle transactions as a lead motor vehicle operations specialist
- The ability to navigate CORE21 to find solutions for myself and staff in difficult transactions
- Confident in communicating effectively and in a manner that helps staff understand better
- Consistently producing high quality work
- Commendable leader, counter line staff are comfortable coming to for mentoring and guidance
- Accurately completing reversals, redo and redirections (apply/unapply)
- Assisting in upper leadership duties such as counter line schedules, manager's calendar, UKG, time off requests, and support in conversations
- Accurately maintain inventory levels for office needs
- Accurately completing in end of day counts and reporting them to our Dealer desk for appropriate distribution of work
- Maintaining an open line of communication with MVIU and leadership across all offices
Timeline
Lead Motor Vehicle Operations Specialist
El Paso County Clerk and Recorder
08.2021 - Current
Grocery Manager
Sprouts Farmers Market
12.2016 - 08.2021
Grocery Manager
Natural Grocers
06.2013 - 12.2016
High School Diploma -
Doherty High School
Associate of Science -
Pikes Peak Community College