Jocelyn Ramos
Denver
Summary
Efficient and conscientious professional with solid work ethic and focus on delivering results. Skilled in providing comprehensive support to families, including conflict resolution, resource coordination, and advocacy. Possesses extensive knowledge of community resources, legal rights, and social services to assist families in need. Brings strong organizational and communication skills to role of Family Advocate.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Advocate
DENVER COURT FAMILY ADVOCATE
08.2022 - 10.2024
- Researched community resources available to assist families in achieving self-sufficiency
- Attended professional trainings and workshops regularly to stay up-to-date on best practices
- Demonstrated excellent communication skills when interacting with clients from diverse backgrounds
- Conducted home visits to evaluate family dynamics and provide support services when necessary
- Engaged with clients through active listening to understand their unique needs and challenges
- Created monthly newsletters informing families about upcoming events and opportunities
- Collaborated with other agencies to ensure clients received appropriate services
- Provided case management services to families and individuals in need of social, educational, or economic resources
- Participated in team meetings to discuss strategies related to client care plans
- Maintained detailed client records including assessments, progress notes, evaluations, and reports
- Established positive relationships with local schools, healthcare providers, law enforcement personnel, employers
- Assisted clients in navigating the process of applying for public benefits such as SNAP and TANF
- Interviewed clients individually, in families, or in groups, assessing situations, capabilities, and problems to determine services required to meet needs
- Consulted with parents, teachers and other school personnel to determine causes of problems, such as truancy, and misbehavior and to implement solutions
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance, and provided concrete information, such as where to go and how to apply
- Maintained case history records and prepared reports
Manager
LA COMARCA NEVERIA
08.2017 - 04.2023
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Coached and motivated team, driving sales and delivering exceptional customer service
- Resolved customer complaints in a timely and effective manner
- Analyzed daily sales and payroll records to ensure accuracy and compliance
Probation Assistant
JUVENIL 01 PROBATION
01.2021 - 06.2022
- Maintained accurate documentation of all contacts with clients including notes from field visits and correspondence with other agencies
- Compiled and analyzed data related to offender activities such as arrests, convictions, employment status, substance abuse treatment programs participation
- Ensured compliance with court-ordered conditions of probation or parole by providing guidance and counseling to offenders
- Developed case plans for individuals on probation or parole that addressed the individual's needs while ensuring public safety
- Provided administrative support to probation officers by preparing and filing reports, maintaining records, and scheduling appointments
- Maintained professional demeanor at all times when interacting with clients; displayed sensitivity towards their situations
- Facilitated communication between courts, attorneys, victims services providers, community resources providers, employers and families when necessary
- Organized client files according to established protocols; kept them up-to-date during periods of supervision
- Responded promptly to inquiries from clients regarding their cases; ensured they had access to appropriate information
- Established positive relationships with clients by providing guidance in areas such as job searches, education opportunities and housing assistance
- Provided crisis intervention services as needed; referred individuals requiring further mental health evaluation or treatment
- Participated in staff meetings to discuss caseloads; provided input regarding best practices for successful outcomes
- Wrote reports detailing offenders' progress for submission to stakeholders
- Assisted in monitoring of offenders on probation or parole through home visits, office interviews, and court appearances
- Supported efforts related to reintegration into society after release from incarceration through referral services coordination
- Demonstrated strong organizational skills; managed time efficiently in order to complete tasks within deadlines set out by supervisor
- Collaborated with members of law enforcement personnel regarding cases involving those under supervision
- Informed offenders of requirements of conditional release regarding office visits and educational and employment stipulations
- Monitored and conducted surveillance of offenders to meet terms of probation
- Performed arrests of offenders violating terms of release
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in criminal behavior
- Prepared and maintained case folder for each assigned inmate and offender
- Conducted pre-hearing and pre-sentencing investigations and testified in court regarding offenders' backgrounds and recommended sentences and sentencing conditions
- Wrote reports describing offenders' progress
- Arranged for medical, mental health, and substance abuse treatment services accorded to individual needs and court orders
- Arranged for post-release services, such as employment, housing, counseling, education, and social activities
Janitorial Supervisor
J&L JANITORIAL
01.2014 - 08.2016
- Actively sought out ways to improve existing processes related to janitorial operations through research and analysis of industry trends and best practices
- Participated in developing budgets for janitorial services including labor costs and materials purchasing plans
- Evaluated job performance of individual members of the custodial staff regularly providing feedback on areas needing improvement
- Prepared detailed reports on daily work performance for management review
- Investigated complaints from customers regarding cleanliness issues or other concerns
Student Mentor Volunteer
CASTRO ELEMENTARY
08.2014 - 05.2016
- Assisted in the development of college readiness resources such as college application essays and resume building materials
- Created individualized learning plans tailored to each student's needs and goals
- Provided emotional support to help students manage stressors while maintaining a high level of academic performance
- Collaborated with school administrators, teachers, parents, and community partners to promote positive outcomes for students
- Mentored students on how to develop self-advocacy skills necessary for success
- Researched best practices in academic advising and mentoring to provide effective guidance
- Prepared reports on students and activities as required by administration
- Observed students during classroom and played activities to evaluate students' performance, behavior, social development, and physical health
Kids Special Needs Volunteer
KEPNER MIDDLE SCHOOL
09.2009 - 05.2011
- Adapted classroom materials so that they were accessible for all learners
- Created lesson plans that incorporated sensory activities into daily instruction
- Promoted self-advocacy among students by teaching them how to communicate their feelings effectively
- Provided academic, behavioral, and social-emotional support for students in need
- Maintained records on each student's progress throughout the school year
- Utilized positive reinforcement techniques when addressing behavioral issues
- Encouraged participation from all students regardless of ability level
Education
Associates - Criminal Justice
Red Rocks Community College
LakewoodHigh School Diploma -
Wheat Ridge HighSchool
Wheat Ridge05.2016
Skills
- Effective Communication
- Community resource coordination
- Case tracking and follow up
- Relationship Building
- Bilingual (Spanish-English)
- Appointment Scheduling
- Client Advocacy
- Data Collection
- Community Resources
- Family advocacy
- Teamwork and Collaboration
- Multitasking
- Team Collaboration
- Client documentation
- Client Needs Assessment
- Home visits
- Organization skills
- Verbal and written communication
- Data Entry
- Calendar Management
- Documentation And Reporting
- Expense Reporting
- Court reporting
- Courtroom and legal procedures
- Attention to Detail
- Self Motivation
- Customer Service
- Dependable and Responsible
- Computer Skills
- Microsoft Office
- Advanced Excel Proficiency
- MS Word, Excel, and Outlook
- Task Prioritization
- Referral Source
- Collaboration and Teamwork
- Safety Training
- Adult probation
- Offender supervision
- Case Management
- Court Procedures
- Program Planning
- Community Service Programs
- Taser Training
- Juvenile probation
- Juvenile diversion programs
- Firearm Basic Training
Certification
- Prevention Of Back Injuries
- Minimizing Trips, Slips and Falls
- Sexual Harassment- What Employees Need to Know
Timeline
Family Advocate
DENVER COURT FAMILY ADVOCATE
08.2022 - 10.2024
Probation Assistant
JUVENIL 01 PROBATION
01.2021 - 06.2022
Manager
LA COMARCA NEVERIA
08.2017 - 04.2023
Student Mentor Volunteer
CASTRO ELEMENTARY
08.2014 - 05.2016
Janitorial Supervisor
J&L JANITORIAL
01.2014 - 08.2016
Kids Special Needs Volunteer
KEPNER MIDDLE SCHOOL
09.2009 - 05.2011
Associates - Criminal Justice
Red Rocks Community College
High School Diploma -
Wheat Ridge HighSchool
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